Business process & performance analystSyneos Health
Salary: Agreement
Work form: Full time
Posting Date: 09/11/2025
Deadline: 15/06/2022
Updated: Yesterday
Location: Philippines, Philippines
Job ID: 22004257-138800106286
Description
Business Process and Performance Analyst
Come discover what our 25,000+ employees already know: work here matters everywhere. We're a growing and evolving biopharmaceutical industry leader, which means you'll have endless opportunities to work with experts around the world and build the career you've dreamed of.
As a part of the Syneos Health team, you'll help us deliver results for a rewarding reason - we improve patients' lives around the world. Because to us, a patient isn't just a number, they're our family, friends, and neighbors.
Why Syneos Health
#SyneosHealthLife means we're committed to our Total Self culture - where everyone can authentically be themselves. Our Total Self culture is what unites us globally, and we know every person's unique contributions make a difference.
We believe our success is a direct result of the people who are driving it - you! We value your dedication to care for our customers and patients, so we want to focus on taking care of you. That's why we offer a comprehensive benefits program encompassing your total health - physical, mental and financial.
We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong.
Job responsibilities
Provides assistance on organizational projects and initiatives which may include:
o Training
o System deployments and/or enhancements
o Process development and documentation
o Validation activities which may include testing
o Assisting with data migrations
Participates in process improvements which may include:
o Assisting in the redesign and improvement of business
Assist in problem identification and resolution which may include:
o Monitoring operational indicators to identify and escalate critical business issues
o Exercising appropriate critical thinking/problem solving skills to identify and understand a problem, analyze and communicate impact, and bring to timely resolution
Provides accurate operational metrics for areas overseen by Global Operations Management which may include:
o Extracting data from systems or applications
o Analyzing metrics and identify exceptions, erroneous data, gaps, trends, and improvement opportunities
o Communicating metric findings as necessary
Support end Users of process and system(s) which may include:
o Responding to end user questions or requests by providing guidance and or resolution
o Identifying issues for escalation routing appropriately (to other team members, internal resources, external resources, etc.)
o Documenting support issues to ensure issues/requests are resolved
May assist with preparation and maintenance of end-user training materials and job aids
Qualifications
What we're looking for
B.A./B.S. in the life sciences, computer science, information technology, business administration, or equivalent combination of education and experience.
Prior experience in a contract research organization, pharmaceutical, or Biotechnology Company is preferred.
Flexibility and the ability to handle multiple tasks to meet deadlines while delivering high quality work in a dynamic environment are essential.
Proficient written and verbal communication, presentation and analytical skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), email, and voicemail. Willingness to embrace new technologies.
Must have valid, current driver's license and passport, as well as the ability to secure corporate credit card.
Ability to comprehensively manage required travel.
Get to know Syneos Health
We are the only full-service biopharmaceutical solutions company in the world. That means we bring together the best clinical and commercial minds to create a better, smarter, faster way to get medicines into the hands of patients who need it most. Learn more about Syneos Health.
Additional Information:
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
Share this job
Syneos Health
Location: Philippines, Philippines
Job ID: 22004257-138800106286
Description
Business Process and Performance Analyst
Come discover what our 25,000+ employees already know: work here matters everywhere. We're a growing and evolving biopharmaceutical industry leader, which means you'll have endless opportunities to work with experts around the world and build the career you've dreamed of.
As a part of the Syneos Health team, you'll help us deliver results for a rewarding reason - we improve patients' lives around the world. Because to us, a patient isn't just a number, they're our family, friends, and neighbors.
Why Syneos Health
#SyneosHealthLife means we're committed to our Total Self culture - where everyone can authentically be themselves. Our Total Self culture is what unites us globally, and we know every person's unique contributions make a difference.
We believe our success is a direct result of the people who are driving it - you! We value your dedication to care for our customers and patients, so we want to focus on taking care of you. That's why we offer a comprehensive benefits program encompassing your total health - physical, mental and financial.
We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong.
Job responsibilities
Provides assistance on organizational projects and initiatives which may include:
o Training
o System deployments and/or enhancements
o Process development and documentation
o Validation activities which may include testing
o Assisting with data migrations
Participates in process improvements which may include:
o Assisting in the redesign and improvement of business
Assist in problem identification and resolution which may include:
o Monitoring operational indicators to identify and escalate critical business issues
o Exercising appropriate critical thinking/problem solving skills to identify and understand a problem, analyze and communicate impact, and bring to timely resolution
Provides accurate operational metrics for areas overseen by Global Operations Management which may include:
o Extracting data from systems or applications
o Analyzing metrics and identify exceptions, erroneous data, gaps, trends, and improvement opportunities
o Communicating metric findings as necessary
Support end Users of process and system(s) which may include:
o Responding to end user questions or requests by providing guidance and or resolution
o Identifying issues for escalation routing appropriately (to other team members, internal resources, external resources, etc.)
o Documenting support issues to ensure issues/requests are resolved
May assist with preparation and maintenance of end-user training materials and job aids
Qualifications
What we're looking for
B.A./B.S. in the life sciences, computer science, information technology, business administration, or equivalent combination of education and experience.
Prior experience in a contract research organization, pharmaceutical, or Biotechnology Company is preferred.
Flexibility and the ability to handle multiple tasks to meet deadlines while delivering high quality work in a dynamic environment are essential.
Proficient written and verbal communication, presentation and analytical skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), email, and voicemail. Willingness to embrace new technologies.
Must have valid, current driver's license and passport, as well as the ability to secure corporate credit card.
Ability to comprehensively manage required travel.
Get to know Syneos Health
We are the only full-service biopharmaceutical solutions company in the world. That means we bring together the best clinical and commercial minds to create a better, smarter, faster way to get medicines into the hands of patients who need it most. Learn more about Syneos Health.
Additional Information:
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
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