Business Process AssociateManulife - Agnes Yung

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description Job Su Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description Job Summary A Business Process Associate completes all requests / transactions efficiently and accurately to meet the Service Levels set by the management with the Business Unit. Overview MBPS is officially registered as Manulife Data Services, Inc. but with an official trade name of Manulife Business Processing Services. MBPS is a Global Shared Service Centre providing Administrative Services, Professional Services, Finance, Investments, Contact Center, Claims, New Business and Underwriting, Actuarial, Legal & Compliance, and Digital Information Services to Manulife Companies around the world. MBPS is headquartered in Quezon City, Philippines. MBPS has approximately 6,000+ employees across Manila, Cebu, and Chengdu (China). Administrative Services supports Asia, Canada, US, and Global Asset Management Divisions from Mail Indexing to Disbursements back office transactions. Role and Responsibilities The role reports to Team Leader / Senior Team Leader. Contribute to the overall success of John Hancock Retirement/Manulife Responsibilities include the following: Process and analyze transactions in line with the Service Level Agreement set with the Business Unit. Attain Mastery of Business Unit Policies governing the transactions being processed. Report all system issues that may affect the operations. Such other duties and functions as assigned by Operations Management Qualifications Minimum Experience College or University graduate of any course Should pass the HR pre-employment exam and interview Should pass the Typing Exam facilitated by the HR Willing to work on rotating shifts (mid or night), during holidays and is willing to render overtime Technical Skills Computer literate - ability to use the desktop computer system Booting and shutting down computer, using mouse and keyboard (keyboarding) Knowledge of browsers and relevant computer applications Pass the Business Unit's Math Exam Attentive to details Good problem-solving skills Soft Skills Above average oral and written communication skills Team orientation Pass the Business Unit's English Exam Exhibits good navigation skills. Adaptable to change If you are ready to unleash your potential, it's time to start your career with Manulife/John Hancock. About Manulife Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
Monster

Philippines
Permanent
Full-time