Business Process AssociateManulife - Agnes Yung

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description Team N Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description Team Name: Admin Services - JH Life Insurance - Illustrations Job Summary The Business Process Associate is responsible for producing inforce illustrations on life insurance policies within the departments stated SLA's and supporting the illustration referral queue with answering calls from agents, policy holders and authorized third parties assisting with questions specific to the inforce illustrations. Overview MBPS is officially registered as Manulife Data Services, Inc. but with an official trade name of Manulife Business Processing Services. MBPS is a Global Shared Service Centre providing Operations Administration, Professional Services, Finance, Investments, Contact Center, Claims, New Business and Underwriting, Actuarial, Legal & Compliance, and Digital Information Services to Manulife Companies around the world. MBPS is headquartered in Quezon City, Philippines. MBPS has approximately 5,000+ employees across Manila, Cebu, and Chengdu (China). and Responsibilities Roles and Responsibilities Generate inforce illustrations for owners, agents, and authorized third parties Answer illustrations queries by clients through e-mail or via phone Manage a centralized email database to log and allocate daily illustration requests Qualifications Bachelor's Degree At least 1-year experience in a BPO or life insurance company is an asset Computer literate with basic to intermediate computer skills. Keyboarding skills Alpha numeric: 28 wpm Numeric: 33 wpm Paragraph: 40 wpm Basic telephony skills Strong communication skills, written and oral Strong ability to multi task High level attention to details Adaptable to change with the business and or department needs Above average problem-solving skills If you are ready to unleash your potential, it's time to start your career with Manulife/John Hancock. About Manulife Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
Monster

Philippines
Permanent
Full-time