business process analyst | bs Industrial Engineering Fresh GraduateseLink Systems & Concepts Corp.

BUSINESS PROCESS ANALYST
 
Skills and Experience Required:
Graduate of Bachelor of Science in Industrial Engineering
Open to fresh graduates or experienced applicants
Good communication and interpersonal skills to collaborate with stakeholders at all levels
Strong analytical and problem-solving skills with the ability to understand complex processes and identify areas for improvement
Knowledge of change management principles and methodologies
Proficient in data analysis and reporting tools (e.g., Excel and more)
Willing to work on a graveyard/night shift
Key Responsibilities:
Document the business processes and provide research assistance to management
Responsible for the documentation of business processes, workflows and training material.
Work with management to analysis the business processes, workflows and training material for improvement opportunities and when needed, help define the operational impact of proposed modifications
TASKS:
Interviews internal Business Subject Matter Experts (SMEs) to understand work functions and processes and gather information.
Develop materials to document operational end-to-end process flows
Summary recommendations from SMEs for process improvements and other findings
Writes detailed policy and procedure documents based on discussions with process owners and identification / creation of process flows with an emphasis on accuracy and compliance with business needs
Develop and organize work instructions, visual aids, and other education materials
Provide recommendations on processes reviewed as outlined in the document.
Work with Process Documentation Specialist in providing EOD, EOW and EOM productivity numbers.
Ensure to hit the monthly targets set by the Operations Excellence Manager.
eLink Systems & Concepts Corp. is a pioneering IT-BPO company. We provide effective solutions to corporate and individuals in Australia, the UK, the United States, and all other countries across the globe. Our team has well-accomplished board of directors who have over 25 years of combined experience in the industry.
We constantly maintain a balanced culture of interest between clients and employees. We make it our priority that in everything we do, the company grows, the client need is satisfied, and the employee career is improved.
 
People hired by eLink get the chance to explore their utmost potentials, the access to exciting perks and incentives, and the opportunity to work with some of the best career performers in the country.