Business AnalystThe Manufacturers Life Insurance Co (Phils) Inc( Manulife Philippines )

Job Description
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid
Job Description
Overview:
MBPS is officially registered as Manulife Data Services, Inc. but with an official trade name of Manulife Business Processing Services. MBPS is a Global Shared Service Centre providing Operations Administration, Finance, Procurement, Investment Operations, Contact Center, Claims, New Business and Underwriting, Actuarial, Legal & Compliance, Digital Operations, and Information Services to Manulife Companies around the world. MBPS is headquartered in Quezon City, Philippines. MBPS has approximately 6,000+ employees across Manila, Cebu, and Chengdu (China).
Manulife has ambitious goals to put the customer at the center of everything we do by delivering an experience that is differentiated and digitally enabled.
Key Accountabilities:
Lead or participate in multiple projects by completing and updating project documentation managing project scope adjusting schedules when necessary determining daily priorities ensuring efficient and on-time delivery of project tasks and milestones following proper escalation paths and managing customer and supplier relationships
Delivery of successful initiatives in a timely manner based on project objectives and success criteria
Promoting and enabling a high degree of collaboration among Business SMEs and decision makers to ensure successful and quick delivery
Production of high-quality business requirements including but not limited to creation of documentation in various formats including BRD, Data Mapping, User Cases and User Stories
Identification and escalation of key risks, issues and dependencies, as well as cost benefit trade-offs among a variety of options to align with overall project and program objectives
Process modeling and analysis skills including but not limited to process improvements, gap analysis between current and future state along with root cause analysis
Cre ate the necessary handover documentation and transition the project changes to the business (steady state)
Support implementation/warranty
Work collaboratively with the Project Support Team to pro-actively share information andfoster continued learning and development
Able to explain technical jargon to non-technical/commercial teams
Acting as an advisor to senior managers and executive teams
Ability to identify tasks and deliverables to contribute to project plan and provide estimates of your required effort
Understanding the rationale for the analysis approach. And, contributing to agreements about how to proceed
Facilitate group workshops and meetings
Able to generate and propose business case including identifying cost and business savings for the stakeholders
Understanding business needs to support project transition and help establish change
Flexible on shifts and overtime maybe required to meet business deadline
Willing to travel depending on the requirements of the project
Qualifications:
At least 3 years of BA or consultant experience with Information Technology, Financial Services or Middle and Back-office operations enabling integrated solutions to optimize processes, technology, data etc.
Must have experience working on large scale projects
LOMA level 1 certification is a plus
Proficient in Microsoft Office Applications (including Visio, Project)
At least has experience in Agile Methodology is an advantage
Completed Six Sigma Yellow Belt (BPI) Training
Completed BA Preparatory Program is an advantage
Quick to adapt with proven experience learning new products, technologies and tools
Ability to identify and pursue continuous improvements
Excellent negotiating skills and an ability to manage inter-departmental work relationships
Strong influencing skills with ability to make sound recommendations
Previous experience in the financial services, wealth management or insurance industry
Must pass current job expectations and meet performance metrics
Excellent comprehension, analytical and decision-making skills
Self-motivated and directed, with keen attention to detail
Good interpersonal, written, and oral communication skills
Experience working in a team-oriented, collaborative environment
Able to prioritize and execute tasks in a high-pressure environment
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC on the Toronto, New York, and the Philippine stock exchanges, and under 945 in Hong Kong.
Manulife is an Equal Opportunity Employer