business analyst ( Business Intelligence)Telus

Description and Requirements
General knowledge and understanding of delivery of information technology solutions and services to large business customers.
Knowledge of KPI reporting and benchmarking practices, statistical and trending analysis methods Broad Technical knowledge covering all technology platforms, mainframe, midrange, distributed and networks.
Knowledge in business process management skills.
Working knowledge of Microsoft Office and Remedy program products. Experience in quality management or business process management, ideally related to information technology.
Detailed knowledge of service management and delivery and the required Good understanding of ITIL framework Intermediate knowledge and experience in relevant reporting tools
Knowledge in analyzing business requirements, understanding process lifecycle, documenting business requirement, methods and processes.
Strong commitment to excellence in all aspects of work
Has high motivation / drive to succeed
Ability to provide thought leadership
A demonstrated fearless approach to new ideas and technology
Solid time management, facilitation and coordination skills
Ability to multitask and deal effectively with changing priorities
Adaptable to changing business requirements
Excellent oral and written communication skills and the ability to influence all levels of management
Effective presentation skills
Good negotiation and risk management skills
Ability to work efficiently and effectively under pressure; can work independently, or as part of a team.
Good proactive planning skills
Ability to work effectively in an ambiguous environment.
Strong analytical and problem-solving skills; ability to disseminate technical issues quickly
Precise troubleshooting skills; demonstrated aptitude with logical problem dissection and correction
Strong customer service; aspire to achieve high levels of customer satisfaction.
Additional Job Description
Business Analyst plays a critical and important role in the day-to-day operational support of TELUS. This position is responsible for supporting existing processes and report generation that are key to the company’s trending analysis and decision making. As a key member of the team, you will provide reporting and analysis services to the client on-demand and per schedule.
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Telus

Ortigas Center, Pasig City
Permanent
Full-time