brand standards CoordinatorStaff4Me

Job Description:The Brand Standards Coordinator plays a key role in maintaining the integrity and consistency of our brand across a network of franchise locations. This entry-level position supports the execution of remote Brand Standard Reviews, partnering with franchise owners to ensure alignment with operational, marketing, and quality benchmarks. Reviews are conducted virtually via Microsoft Teams, offering a scalable and cost-effective way to uphold excellence across the organization.Key ResponsibilitiesBrand Standard Review Coordination
Schedule and manage virtual review sessions with franchise owners
Provide 72-hour advance notice for document submissions
Conduct reviews within two business days of receiving required materials
Office Tour & Branding Assessment
Facilitate live video walkthroughs of office spaces
Verify signage and logo usage for brand consistency
Assess layout and visual presentation against brand guidelines
Marketing & Online Presence
Review submitted marketing materials for brand alignment
Evaluate website content for proper credentialing and service representation
Assess client-facing documents used during consultations
Confirm marketing spend over the past six months
Operational Standards Review
Conduct 24/7 Live Answer verification via test calls
Analyze CallCap reports for call answer rates and professionalism
Validate annual background checks for selected team members
Review documentation of in-person quality assurance visits
Confirm employee training records (minimum 12 hours annually)
Request and review quarterly satisfaction surveys
Deliverables
Complete up to 15 Brand Standard Reviews per week
Submit summary reports within 48 hours of each review
Provide follow-up support and guidance to franchise owner
Work Schedule Monday to Friday, 8a.m - 6p.m. ESTRequirements:
Familiarity with brand standards or franchise operations is a plus
Some experience in home care is a plus
1-2 years of previous experience in customer service or client-facing roles
Proficiency in Microsoft Office Suite (Outlook, Teams, Word, Excel, Forms, PowerPoint)
Experience working with an LMS is helpful
English proficiency is required
Must be available to work on-site
Soft Skills
Strong attention to detail and organizational skills
Excellent communication and interpersonal abilities
Ability to manage multiple tasks and meet deadlines
Comfortable working with new platforms and tools unique to our business
Basic analytical skills to interpret reports and identify trends or issues
Strong writing skills for clear and professional reporting
Willingness to work flexible hours to accommodate different time zones
Staff4Me

Cebu City, Cebu
Permanent
Full-time