Job Track Description:
Performs business support or technical work, using data organizing and coordination skills.
Performs tasks based on established procedures.
In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
Proficient in a range of operational processes through prior experience and trainings.
Completes assignments and guides the work of peers and other team members.
May work cross-functionally, in different areas when necessary.
Proposes improvements to processes and methods.
Works within established procedures and practices.
Functional Knowledge
Has developed skills in a range of processes, procedures and systems.
Acts as a technical expert in an area.
Business Expertise
Understanding of how best teams integrate and work together to achieve company goals..
Impact
Impacts own team and other teams when work activities are closely aligned.
Suggests improvements to existing processes and solutions to improve efficiencies.
Leadership
Serves as a team leader and may allocate work.
Provides subject matter guidance to junior team members.
Problem Solving
Ability to problem solve and provide the best outcome for clients and end users.
Interpersonal Skills
Exchanges ideas and information effectively.
Uses tact and diplomacy when communicating.
Responsibility Statements
Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills.
Responsible for design and update of basic level training materials and courses based on client or internal needs.
Organizes training content in a clear sequence for delivery.
Works with subject matter experts to keep content current and effective.
Reviews and prepares training resources and materials to deliver classes.
Collects training feedback from participants.
Conducts "train the trainers" sessions, as necessary.
Analyzes, produces, and distributes training reports.
Guides other trainers and assigns tasks.
Performs other duties as assigned
Complies with all policies and standards
Qualifications:
at least 2 years experience as trainer in BPO industry
experience in healthcare account is a plus
College graduate of any course
Performs business support or technical work, using data organizing and coordination skills.
Performs tasks based on established procedures.
In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
Proficient in a range of operational processes through prior experience and trainings.
Completes assignments and guides the work of peers and other team members.
May work cross-functionally, in different areas when necessary.
Proposes improvements to processes and methods.
Works within established procedures and practices.
Functional Knowledge
Has developed skills in a range of processes, procedures and systems.
Acts as a technical expert in an area.
Business Expertise
Understanding of how best teams integrate and work together to achieve company goals..
Impact
Impacts own team and other teams when work activities are closely aligned.
Suggests improvements to existing processes and solutions to improve efficiencies.
Leadership
Serves as a team leader and may allocate work.
Provides subject matter guidance to junior team members.
Problem Solving
Ability to problem solve and provide the best outcome for clients and end users.
Interpersonal Skills
Exchanges ideas and information effectively.
Uses tact and diplomacy when communicating.
Responsibility Statements
Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills.
Responsible for design and update of basic level training materials and courses based on client or internal needs.
Organizes training content in a clear sequence for delivery.
Works with subject matter experts to keep content current and effective.
Reviews and prepares training resources and materials to deliver classes.
Collects training feedback from participants.
Conducts "train the trainers" sessions, as necessary.
Analyzes, produces, and distributes training reports.
Guides other trainers and assigns tasks.
Performs other duties as assigned
Complies with all policies and standards
Qualifications:
at least 2 years experience as trainer in BPO industry
experience in healthcare account is a plus
College graduate of any course
Other Info
2 to 4 Years Experience
Submit profile
Conduent
About the company
Customer Service Representative (Davao City) - with or without BPO experience
Dynamic Talent Solutions Private Corporation
DavaoAgreement
Position bpo Trainer recruited by the company Conduent at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on BPO Trainer or Conduent company in the links above
About the company