bpo Team LeadNTT Data

Req ID: 268544
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO Team Lead to join our team in Quezon, Quezon (PH-QUE), Philippines (PH).
NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
In this role you will be responsible to:
Provide supervision to a small or moderately sized team of operational, production, sales, service or administrative personnel.
Administers policies and guidelines that directly affect teamwork activities.
Establishe deadlines for completing assignments.
Supervise team will generally perform multiple tasks and possess a variety of skills and/or knowledge.
Oversee department to ensure goals are met and service levels adhere to established quality standards.
Demonstrate highly developed leadership, interpersonal and client relationship skills.
Resolve difficult and unique client questions and complaints, through resolution and closure.
Provide direction regarding departmental policy and procedures.
Provide expertise and guidance on technical or procedural issues. Serves as liaison between staff, clients, leadership and various departments.
Requirements for this role include:
Typically requires 6- 8 years relevant experience.
Includes 1-3 years managerial/ leadership experience
Undergraduate degree or equivalent combination of education and work experience.
Graduate degree preferred
Strong influencing and communication skills.
Strong client service skills and leadership capabilities.
Strong knowledge, understanding and application of project management principles and methodologies.
Strong analytical / problem solving skills.
Strong budgeting, business financial and P&L skills.
Ability to develop operational and strategic plans.
About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
NTT Data

Quezon, Quezon
Permanent
Full-time