BPO Real Time Analyst » Full-time
» Cebu City
» •
» Posted on December 14, 2021
» •
»Save Job favorite_border
Description:
Analysis - Strong Analytical skills
Should be able to handle & achieve the departmental requirements
Maintaining secrecy of data
Knowledge (What the person must know): knowledge of operational process, logical thinking, reporting and analysis
Should be open to change, Multi-tasking skills
capability to manage real time queues and skill changes
Communication between Team Locations to effectively manage the staff
Ensure is able to effectively manage floor discipline
capability to think on toes and take accurate decisions which will help in meeting the service goals
Key Deliverables (KRA/Measure):
Meet Real Time Adherence
SLA - Service Level/Abandon Rate Targets met on a consistent Basis
Real Time Reporting - Timeliness & Accuracy
Client Management - Internal and External
capability to work on data and generate various types dashboards, reports/ad-hoc reports required on real time basis
capability to handle high level data analysis and data
Requirements:
» Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Professional License (Passed Board/Bar/Professional License Exam), any field.
» At least 1 year(s) of working practice in the related field is required for this position.
» Preferably 1-4 Yrs practiced Employees specializing in Technical & Helpdesk Support or equivalent.
» Full-Time position(s) available.
income: ?20000 - ?30000
Address: eBloc 3 Information technology Park Apas Cebu City or FCC Bldg Information technology Park Cebu City, Philippines
Application Process: Apply at Bossjob!
Apply at Bossjob.ph today!
» Disclaimer
» Our Guarantee
» Avoiding Job Scams
» Hiring Organization
Tech Mahindra TECHMAHINDRAVCUSTOMER(CEBU)
vCustomeris an end-to-end business solutions provider, that specializes in helping clients generate higher revenue, increase customer retention and to understand their customers better.vCustomeris a leading provider of cost effective customer care solutions.
vCustomerPhilippinesgoes beyond the basic value propositions of lower cost by adding tangible, measurable value to clients in many industries including Retail,Technology, Telecommunication and Hospitality.vCustomerPhilippinesuses state-of-the-arttechnology, manpower skills, best practices and analytics to enhance the performance of your business. located in Kirkland, Washington, USA,vCustomer delivers quality operations from its state-of-the-art facilities across the globe.
vCustomerowns and operates over a secure, reliable, private and scalable computing and communication system. Continuous system monitoring combined with stringent quality and security policies, using ISO 27001 certification and standards ensure customer's data privacy and service continuity. broad skills in telephony systems and application development guarantees high availcapability oftechnology resources.
Overview
This is the official Tech Mahindra page. Tech Mahindra represents the connected world, offering innovative and customer-centric information technology practices, enabling Enterprises, Associates and the Society to Rise?. We are a USD 4.9 billion company with 131,500+ professionals across 90 countries, helping 946 global customers including Fortune 500 companies. Our convergent, digital, design practices, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and practices to our stakeholders. Tech Mahindra is the highest ranked Non-U.S. company in the Forbes Global Digital 100 list (2018) and in the Forbes Fab 50 companies in Asia (2018).
Connect with us on www.techmahindra.com
We are part of the Mahindra Group, a USD 20.7 billion federation of companies that enables people to rise through innovative mobility solutions, driving rural prosperity, enhancing urban living, nurturing new businesses and fostering communities. Information technology enjoys a leadership abilities position in utility vehicles, information technology, financial services and vacation ownership in India and is the world's largest tractor company, by volume. Information technology also enjoys a strong presence in agribusiness, aerospace, commercial vehicles, components, defense, logistics, real estate, renewable energy, speedboats and steel, amongst other businesses. Headquartered in India, Mahindra employs over 2,40,000 people across 100 countries.
Worksvianet
» Cebu City
» •
» Posted on December 14, 2021
» •
»Save Job favorite_border
Description:
Analysis - Strong Analytical skills
Should be able to handle & achieve the departmental requirements
Maintaining secrecy of data
Knowledge (What the person must know): knowledge of operational process, logical thinking, reporting and analysis
Should be open to change, Multi-tasking skills
capability to manage real time queues and skill changes
Communication between Team Locations to effectively manage the staff
Ensure is able to effectively manage floor discipline
capability to think on toes and take accurate decisions which will help in meeting the service goals
Key Deliverables (KRA/Measure):
Meet Real Time Adherence
SLA - Service Level/Abandon Rate Targets met on a consistent Basis
Real Time Reporting - Timeliness & Accuracy
Client Management - Internal and External
capability to work on data and generate various types dashboards, reports/ad-hoc reports required on real time basis
capability to handle high level data analysis and data
Requirements:
» Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Professional License (Passed Board/Bar/Professional License Exam), any field.
» At least 1 year(s) of working practice in the related field is required for this position.
» Preferably 1-4 Yrs practiced Employees specializing in Technical & Helpdesk Support or equivalent.
» Full-Time position(s) available.
income: ?20000 - ?30000
Address: eBloc 3 Information technology Park Apas Cebu City or FCC Bldg Information technology Park Cebu City, Philippines
Application Process: Apply at Bossjob!
Apply at Bossjob.ph today!
» Disclaimer
» Our Guarantee
» Avoiding Job Scams
» Hiring Organization
Tech Mahindra TECHMAHINDRAVCUSTOMER(CEBU)
vCustomeris an end-to-end business solutions provider, that specializes in helping clients generate higher revenue, increase customer retention and to understand their customers better.vCustomeris a leading provider of cost effective customer care solutions.
vCustomerPhilippinesgoes beyond the basic value propositions of lower cost by adding tangible, measurable value to clients in many industries including Retail,Technology, Telecommunication and Hospitality.vCustomerPhilippinesuses state-of-the-arttechnology, manpower skills, best practices and analytics to enhance the performance of your business. located in Kirkland, Washington, USA,vCustomer delivers quality operations from its state-of-the-art facilities across the globe.
vCustomerowns and operates over a secure, reliable, private and scalable computing and communication system. Continuous system monitoring combined with stringent quality and security policies, using ISO 27001 certification and standards ensure customer's data privacy and service continuity. broad skills in telephony systems and application development guarantees high availcapability oftechnology resources.
Overview
This is the official Tech Mahindra page. Tech Mahindra represents the connected world, offering innovative and customer-centric information technology practices, enabling Enterprises, Associates and the Society to Rise?. We are a USD 4.9 billion company with 131,500+ professionals across 90 countries, helping 946 global customers including Fortune 500 companies. Our convergent, digital, design practices, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and practices to our stakeholders. Tech Mahindra is the highest ranked Non-U.S. company in the Forbes Global Digital 100 list (2018) and in the Forbes Fab 50 companies in Asia (2018).
Connect with us on www.techmahindra.com
We are part of the Mahindra Group, a USD 20.7 billion federation of companies that enables people to rise through innovative mobility solutions, driving rural prosperity, enhancing urban living, nurturing new businesses and fostering communities. Information technology enjoys a leadership abilities position in utility vehicles, information technology, financial services and vacation ownership in India and is the world's largest tractor company, by volume. Information technology also enjoys a strong presence in agribusiness, aerospace, commercial vehicles, components, defense, logistics, real estate, renewable energy, speedboats and steel, amongst other businesses. Headquartered in India, Mahindra employs over 2,40,000 people across 100 countries.
Worksvianet
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Cebu City, Cebu
Permanent
Full-time
Permanent
Full-time
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Tech Mahindra
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