bpo - csr with Healthcare & ticketing experience (hybrid setup)Unity Communications

Job Description
Are you someone with a positive personality and a desire to understand concerns Can you build trust and position solutions of value with every client
If so, you're in luck! Unity Communications is looking for a Customer Service Representative to handle customer inquiries for our client. This role requires providing top-notch customer support through various channels and coordinating with different departments within the company.
In return, we offer paid training, health benefits, opportunities for professional growth, and many more employer perks.
Sounds like something you'd be interested in Apply now!
How You Spend Your Eight Hours
Professionally and accurately answer client inquiries regarding billing, refunds, and sales
Provide comprehensive support using email, chat, and phone calls
Coordinate with Technical Support Team to resolve system issues and communicate solutions to customers
Work with Sales Team to provide support for current and potential clients
Conduct product demos to clients regarding system use, ensuring optimal user experience
Ensure quality assurance and responsiveness
What You Must Possess
BPO Experience in customer service within a software as a service (SaaS) environment (at least three years)
Strong understanding of the healthcare industry
Familiarity with medical terminology
Excellent interpersonal communication skills
Exceptional problem-solving and analytical skills
Ability to handle multiple tasks and responsibilities
Customer-centric attitude and professionalism
What You Shall Receive
HMO coverage with two free dependents upon regularization
VL/SL credits upon regularization
Friendly and supportive work culture
13th-month pay and other Philippine-government-mandated benefits
Non-taxable allowances
Pay increases, performance bonuses, birthday gifts, and many more
What You Should Consider
Full-time position
Monday to Friday, night shift
Hybrid setup with on-site training and nesting for 2 weeks.
32k - 42.5k Salary Package based on experience.
Why Join Our Company
You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.