billing representative (shared Services)OpenText Exstream Customer Communications

Reporting to the Billing Operations Manager, the Billing Representative is an integral role in ensuring Billing delivery excellence in the Order to Cash function. He / She brings their subject matter expertise in software services billing, great cust Reporting to the Billing Operations Manager, the Billing Representative is an integral role in ensuring Billing delivery excellence in the Order to Cash function. He / She brings their subject matter expertise in software services billing, great customer service, team work and business partner skills to effectively support your peers, leaders, Sales and other key stakeholders in delivering Billing efficacy. You also bring your professional approach and strong process capabilities to support our process automation goals. Integrations are a way of life at OpenText, so you lead change in your everyday approach with your peers and other key stakeholders in delivering on the Billing mandate. You are great at: Accountable to ensure your portfolio of orders meet /exceed billing targets, which requires accurate interpretation of complex legal agreements and ensuring PO's meet the standards Peer audit reviews on work from contract through invoice you successfully complete proper training of our junior team members Partner with Sales and Collections to resolve billing and collections issues, including completing account reconciliations to ensure accurate and complete resolution to achieve month end, quarter end targets Partner with Global Billing peers to drive end to end process and practice improvement to deliver on process automation goals Responsible to effectively manage external customer/stakeholder inquiries on billing processes, internal controls and policies Responsible to follow all internal controls and policies related to order processing and billing to protect OpenText's brand As a SME, work with project teams to deliver on acquisition integrations as required as well Identify and support continuous improvement initiatives, including ensuring your voice is heard for us to make the right changes to deliver on process automation goals Assist in audits where required As a SME, support work to ensure month end, quarter end targets are achieved Deliver on other priorities as assigned to execute on the Billing mandate. What it takes: University / College Degree with Accounting or Finance preferred. Minimum 3+ years' experience in software billing function global billing experience in the software services, or high-tech industry preferred. Working knowledge of billing systems and Microsoft products. Knowledge in SAP, Sales Force, etc. are considered as advantage. Working knowledge of accounting principles and US GAAP Revenue Recognition. Demonstrated ability to present information logically and concisely to stakeholders at all organizational levels, both verbally and in writing multi-lingual skills an asset. Demonstrated ability to train, utilizing change management methodologies to ensure your peers and stakeholders successfully use new processes. Demonstrated ability to drive a culture of learning amongst your peers and other stakeholder groups on best billing practices.
Monster

Philippines
Permanent
Full-time