Billing officerSourcefit

Position Summary:The Billing Officer is responsible for onboarding new customers, maintaining service data, and processing billing through systems like Autotask and Xero. The role also involves managing customer billing queries and ensuring vendor charges are accurate through regular reconciliation via our vendor reconciliation platform. Attention to detail, strong system handling, and a proactive mindset are essential to ensure we deliver a smooth and accurate billing experience for both our customers and internal teams.Job Details:
Work from Home until further notice
Monday to Friday | 6 AM to 3 PM
Responsibilities:Customer onboarding & Service Setup
Accurately onboard new customers in Autotask and update CRM record
Set up and maintain services, plans, pricing, and quantities
Ensure data consistency between CRM records and billing systems
Billing Management
Generate and issue invoices through Xero based on data in Autotask
Ensure monthly billing is accurate, complete, and on schedule
Update billing when services are added, removed, or cancelled
Customer Billing Support
Respond to customer billing queries in a timely and professional manner
Make necessary billing adjustments based on service changes or corrections
Work closely with internal teams to resolve customer issues
Vendor Reconciliation
Reconcile vendor data using CloudOlive vendor reconciliation platform
Identify any discrepancies from vendors
Propose necessary changes to manager and the Operations team
Collaboration & Reporting
Work closely with wider Finance, Operations, and Sales teams to ensure smooth workflows
Assist with reporting and documentation related to billing and service data
Support other ad-hoc billing-related tasks and project as required
Qualifications:
Prior experience in billing, accounts, or a similar role
Strong attention to detail and high level of accuracy
Good understanding of billing systems and processes
Familiarity with tools like Xero, Autotask, and vendor reconciliation platforms is a plus
Proficient in Excel
Proactive mindset with the ability to spot issues and suggest improvements
Strong communication skills both written and verbal
Willingness to learn
Ability to collaborate in a team environment
Ability to manage time effectively and meet regular deadlines
Nice to Have:
Previous experience in the Telco, IT, MSP industry
Understanding of Telco/IT/MSP billing models
Sourcefit

Philippines
Permanent
Full-time