The Billing Officer is responsible for managing customer billing, providing customer service as it relates to incoming billing questions across various customer plans, and maintain accuracy of internal customer databases
What's in it for you?
-Health Insurance (HMO)
-Expanded maternity leave up to 120 days
-Paid Time offs (Vacation Leaves Are Convertible to cash if unused)
-Fun & Relaxed environment
Eastwood Libis, QC (Work from home until further notice)
Monday to Friday | 6 AM to 3 PM
o Provisioning new customers onto our billing system
o Quarantine management of customers from acquired companies and standardization onto the company platform
o Monthly billing to our customers
o Answering and managing incoming billing questions depending upon the customer type
o Billing contact communications
·Updating of internal databases
o Updating customer contact and billing details
o Updating product packages
o Continually review all aspects of the customer billing cycle to retain and improve the customer experience
o Partner with key stakeholders to identify innovative solution and drive commercial outcomes
o Generate data-led insights and influence decision-making through analysis of customer commercial metrics
o Support key stakeholders in driving and implementing key strategic initiatives, including customer project management and tracking progress / milestones
·Other project and ad-hoc tasks
· At least 3 years' experience in a similar role
· Excellent data entry skills and computer literacy, able to manipulate data quickly and produce reports that can be utilized by stakeholders
·Exposure to customer billing systems such as Emmersion and Connect
·Experience working with customer facing businesses e.g., retail, telecommunications (preferred)
·High degree of flexibility and ability to deal with change, growth, and pressure
·Excellent verbal and written communication
·High standard of work and professional approach
·Meticulous attention to detail
·Self-driven, results-orientated with a positive outlook.
·Pragmatic delivers optimal solutions for end users.
·Excellent team player and focused on broader organizational needs.
·Creative, identifies new ways of doing things.
1-4 Years Experienced Employee
Years of Experience
Sourcefit is a fast-growing and dynamic BPO company committed to providing the highest level of service and expertise to our global clients, while also promoting a healthy and fulfilling work-life balance for our employees and endeavoring to give back to our community and protect our environment. We currently offer BPO services to a wide range of international companies in the IT, Direct Marketing, Banking, Hospitality, Retail, Telecom, Transport & Logistics, Accounting & Finance, Construction, Mining, Travel, Marketing & Advertising, and Journalism industries. We are headquartered in Eastwood Cyberpark, a major BPO and technology center in Greater Manila, and maintain infrastructure to support the security and productivity of remote workers all across the country.
Join the Sourcefit team for career growth and personal development! Visit our Recruitment office from Monday to Friday, 9am to 5pm with your resume and valid ID or begin the application process online at our website www.sourcefit.com.
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