Bilingual SpeakersDencom Consultancy and Manpower Services
Workplace: Makati
Salary: Apply
Work form: Full time
Posting Date: 09/11/2025
Deadline: 28/10/2020
This job has expired, you can refer to some related jobs below
Description
Description:
Key Tasks and Responsibilities
To provide 1st line technical support; answering support queries via phone and email, orother communication solutions (Eg. Chat, self service Portal)
Provide high level professional IT services in an efficient manner
Maintain a quality business relationship with all customers
Make effective use of procedural, informational, and technical documentation
Share knowledge with other team members as appropriate.
Duties and Responsibilities
To provide 1st line technical support; answering support queries via phone and email
To maintain a high degree of customer service for all support queries and adhere to all service management principles
To take ownership of user problems and be proactive when dealing with user issues
To log all calls in the ticket logging system
Respond to enquiries from clients and help them resolve their hardware or software problems
Continuously monitor incoming customer contacts including those made by any of the media available to company's customers
Continuously monitor outstanding calls and ensure that provision is made in case of your absence
Support users in the use of computer equipment by providing necessary training and advice
To allocate more complex calls to the relevant IT Support team member
Ensure that all customer contacts are handled in a timely and effective manner and within
Identify any service related issues and escalate to the Team Leader
Skills / Attributes Required
>Preferably with experience in customer service
Vocational qualification (MCP or equivalent)
Fluent English
Fluent second language
Excellent customer service skills
Excellent communication skills (both written and oral), with the ability to communicate
professionally and confidently at all levels
Experience of using tickets logging systems
Strong knowledge of Microsoft based operating systems and peripherals - such as desktop
and network printers/copiers.
Experience with using and troubleshooting Microsoft Outlook within a network environment
(permissions, calendar sharing, delegation)
Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS
Excel and MS PowerPoint - at least to version of Office 2010
Good understanding of PC hardware set-up and configuration.
Good personal organisational skills
Good attention to detail
Ability to empathise with customers
Ability to effectively gauge urgency of incident / request
Ability to build effective working relationships at all levels
Excellent problem solving skills
Ability to apply creativity to resolving incidents/requests
Willing to work on shifting schedule
Fluent in any of the languages: Mandarin, Cantonese, Japanese, Korean, Thai, Vietnamese, German, Spanish, Portuguese, French, Dutch, Italian, Turkish, Swedish, Danish, and Russian
Salary offer: Open/Negotiable
Requirements
Language(s): Tagalog
Availability for travel: No
Availability for change of residence: No
Description:
Key Tasks and Responsibilities
To provide 1st line technical support; answering support queries via phone and email, orother communication solutions (Eg. Chat, self service Portal)
Provide high level professional IT services in an efficient manner
Maintain a quality business relationship with all customers
Make effective use of procedural, informational, and technical documentation
Share knowledge with other team members as appropriate.
Duties and Responsibilities
To provide 1st line technical support; answering support queries via phone and email
To maintain a high degree of customer service for all support queries and adhere to all service management principles
To take ownership of user problems and be proactive when dealing with user issues
To log all calls in the ticket logging system
Respond to enquiries from clients and help them resolve their hardware or software problems
Continuously monitor incoming customer contacts including those made by any of the media available to company's customers
Continuously monitor outstanding calls and ensure that provision is made in case of your absence
Support users in the use of computer equipment by providing necessary training and advice
To allocate more complex calls to the relevant IT Support team member
Ensure that all customer contacts are handled in a timely and effective manner and within
Identify any service related issues and escalate to the Team Leader
Skills / Attributes Required
>Preferably with experience in customer service
Vocational qualification (MCP or equivalent)
Fluent English
Fluent second language
Excellent customer service skills
Excellent communication skills (both written and oral), with the ability to communicate
professionally and confidently at all levels
Experience of using tickets logging systems
Strong knowledge of Microsoft based operating systems and peripherals - such as desktop
and network printers/copiers.
Experience with using and troubleshooting Microsoft Outlook within a network environment
(permissions, calendar sharing, delegation)
Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS
Excel and MS PowerPoint - at least to version of Office 2010
Good understanding of PC hardware set-up and configuration.
Good personal organisational skills
Good attention to detail
Ability to empathise with customers
Ability to effectively gauge urgency of incident / request
Ability to build effective working relationships at all levels
Excellent problem solving skills
Ability to apply creativity to resolving incidents/requests
Willing to work on shifting schedule
Fluent in any of the languages: Mandarin, Cantonese, Japanese, Korean, Thai, Vietnamese, German, Spanish, Portuguese, French, Dutch, Italian, Turkish, Swedish, Danish, and Russian
Salary offer: Open/Negotiable
Requirements
Language(s): Tagalog
Availability for travel: No
Availability for change of residence: No
Other Info
Makati, National Capital Region · Today, 02:04 PM (updated)
Work type
Full Time
Work type
Full Time
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Dencom Consultancy and Manpower Services
About the company
Dencom Consultancy and Manpower Services jobs
₱ 50,000.00 monthly · Makati, National Capital Region · 14 September (updated)
Position Bilingual Speakers recruited by the company Dencom Consultancy and Manpower Services at Makati, Joboko automatically collects the salary of Apply, finds more jobs on Bilingual Speakers or Dencom Consultancy and Manpower Services company in the links above
About the company
Dencom Consultancy and Manpower Services jobs
₱ 50,000.00 monthly · Makati, National Capital Region · 14 September (updated)