bilingual partner support representative - latam ( Spanish speaker)Maxeon

is a global leader in solar innovation. Built from 35 years of boundary-pushing solar innovation, Maxeon designs, manufactures, and sells industry-leading SunPower branded solar products. Maxeon is Powering Positive Change every day with a brilliant, passionate and driven team of more than 5,000 people globally.
We push the boundaries
, taking solar technology higher, faster, and farther than before.
We hold ourselves to a higher standard
, striving for the highest integrity, safety, and quality.
We thrive together
as a global team, embracing our diverse backgrounds to make a positive impact on the world.
Join us in POWERING POSITIVE CHANGETM
How do you build a better tomorrow? A spirit of constant improvement has made Maxeon Solar the world-renowned leader in solar innovation, and we thrive together to lead the fight against climate change.
The energy market is roughly $4 trillion globally, and solar penetration is less than 1%. But just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and we're looking for talented, committed people to help us drive our growth and achieve our goals.
Maxeon Solar Technologies is a global leader in solar innovation. Built from 35 years of boundary-pushing solar DNA, Maxeon Solar will launch as an independent company following its spin-off from US-based SunPower Corporation.
Maxeon will design, manufacture, and sell industry-leading SunPower branded solar products in more than 100 countries through a global sales network spanning more than 1,100 sales and installation partners. And Maxeon is powering positive change every day with a brilliant, passionate and driven team of more than 5,000 in Latin America, Europe, Asia and Australia.
We push the boundaries, taking solar technology higher, faster and farther than before. We hold ourselves to a higher standard, striving for the highest integrity, safety, and quality. And we thrive together as a global team, embracing our diverse backgrounds to make a positive impact on the world. Are you ready to power positive change?
SUMMARY OF ROLE
-Overall Support to Sales Managers for the account coverage for the end to end partner suppoer and client relations.
-Personally, accountable for customer satisfaction
ESSENTIAL DUTIES AND RESPONSIBILITIES
-Manage the fulfillment of the Business Unit Quarterly Target
-Managing & Qualifying potential leads within Latin America
-Lead to Opportunity creation
-Managing Potential Lead and Endorsing to the respective Regional Sales Manager or Partner within the network
-Prepare sales quotations any documentation as requested by Sales Management
-Request for quote approval and monitoring via SFDC
-Create Purchase Agreement and Pro-Forma Invoice
-Sends the Customer Signed Purchase Agreement to authorized company representative for counter signature
-Receives and qualify customer PO's check PO against allocation, checks PO's against allocation and book customer orders into ERP system (Oracle)
-Sales Order Booking, ship confirm to fulfillment acceptance via ERP System
-Sends sales order confirmation to the customers within specified SLA's
-Updates and maintains existing sales orders as required
-Ensure to send Electronic Data Interchange signal to warehouse (if applicable)
-Ensure all orders ship per schedule and meet customer commitments/ On time delivery
-Track shipment movements and deliveries
-Provide delivery status and shipping information to customer/ sales
-Manual CIPL generation for Good to go and Import Requirements
-Generation of the Flash Test Data as required
-Sending shipment documents (Includes: CIPL; BL; FTD and Sales Invoice) to 3PL and Customers
-Monitor orders that are for closing for proper revenue recognition
-Coordinate with respective support groups to ascertain the delivery of total customer satisfaction
-Contribute to continuous improvement of Operations by alerting management of key process issues, including root causes, suggestions for improvement, and implementation with the use of Quality problem solving tools such as 3WI, PDCA, 8D, RCCA
-Archive all the documents per SPOC Requirements
-Develop effective relationships with colleagues and ensured optimal levels of competency from all
-Participate in various team meetings and ensured effectiveness by regularly communicating with team members
-Evaluate customer issues and resolved it effectively and ensured customer satisfaction
-Build good relationship with Stakeholders and ensure expectations are being met.
-Review of Bill of Lading and Sends approval to 3PL
-Coordinate with 3PL warehouse for the weekly scheduled materials for receipt and shipment.
-Coordinate with internal customer / suppliers. Work internally with Transportation Logistics,
Purchasing, and Manufacturing team to prioritize material requirements
-Support the management initiatives to achieve departmental goals and to further develop the business
-Review current business process and champion re-engineering as needed
-Answering phone calls from LATAM Customers, potential partners and customers
-Perform additional task as required by Supervisor/Manager
-Monitor orders that are for closing for proper revenue recognition
-Sales Analysis and Report Generation
-Ensure all activities are compliant with policies and controls
-Conduct meetings with Sales and other internal teams to review orders in pipeline, shipments, etc.
-Participate in UAT sessions if needed
RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS
Minimum requirements
-Candidate must possess at least a Bachelor's/College Degree in any field
-Required skill (s): Excellent Communication Skills, Computer Proficient, Good Organization skills
-Required skill (s): Customer Service, Order Management, Fulfillment, Logistics,
-Preferably 1-4 years' experience specializing in Order Management, Logistics or BPO industry
-Proficient with MS Office Application esp. Excel, Powerpoint, and Outlook
-Oracle and Salesforce User
-Ability to be extremely proactive and drive for results
-Ability to be flexible and go beyond the everyday job requirements to get problem solved
-Ability to solve issues independently, but prioritizes and escalates appropriate issues when necessary
-With no records of deliberate violation of any SunPower programs, Policies and guidelines
-Must be detail oriented
-High analytical skill
-Required language (s): Fluent in English and Spanish.
Equal Employment Opportunity
Maxeon Solar Technologies is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual's qualifications as they relate to the job under consideration. The Company's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by national, federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.
Tiptopjob

Philippines
Permanent
Full-time