bilingual Japanese senior analystNeksjob Corporation

Job Description
Perform data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems. Assess and resolve non-standard and standard issues or problems.
RESPONSIBILITIES:
Update and maintain various systems/tools per standard process documentation which may include:
Execute transactions without minimal direction, enter data and retrieve information from group specific system (all new hires might require some direction initially)
Audit own data entry for accuracy and make required corrections
Conduct data verification
Respond to various requests for information, as needed. Escalate to supervisor as appropriate.
File, archive and retrieve documents (paper-based and electronic) using filing standards
Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar, and punctuation.
Respond to information requests by searching, summarizing research results, and compiling in requested format
May coordinate the work of a small team in areas of high-volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies
Follow established policies, procedures, and methods
May serve as technical and functional resource or super users to other team members
Participate in process improvement initiatives or special projects as assigned
Meet established goals and objectives
Become a subject matter expert for complex processes
Document all new learning(s) or change in processes in the standard format and seek relevant approvals on a periodic basis.
SKILL AND QUALIFICATIONS:
N4 to Native. Prefers if resource has N4 to N1 JLPT or JNAT certification (CERTIFICATION must be provided)
Nihongo reading/writing/speaking skills is a must.
MS Windows PC skills is also a must.
Resources must be trainable and with high learnability.
Resources should have professionalism like reporting/leaving work on time, speedy/accurate/quality execution of assigned tasks, having attention to details, ability to do self-checking, ability to follow desktop procedures (DTP) and seek advice from immediate supervisor in case of any DTP deviations encountered etc.
Resources will need to undergo 10-15 days training in the first month