bilingual Customer Service RepresentativeBalboa Digital Center Services Inc

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
 
Direct Supervisor: Team Leader
Department: Operations
 
DESCRIPTION
 
Bilingual Customer Service Representatives provide customer service in English and a foreign language.
 
RESPONSIBILITIES
Communicate with customers and provide them with necessary information on various products and services
Handle both inbound and outbound call programs
Make inbound and outbound calls in response to customer inquiries
Capture additional information from the customer, screening the customer for their interest in the clientâ€TMs product or service, and/or warm transferring the customer to a provider of a service
Work on a single program or be asked to handle several programs during a typical work day
Other duties that may be assigned from time to time
QUALIFICATIONS
Exceptional verbal communication skills in both specified languages.
Good computer skills
Active listening skills and attention to details.
Experience in the same role for at least 2 years.
WFH Ready with own equipment and with a stable internet connection of at least 50mbps
COMPENSATION
Php 40,000.00 Basic Salary
Php 40,000 - Php 50,000 Language Premium depending on proficiency or certificate
15% Night Differential for work between 10 pm - 6am
Php 1,500.00 Perfect Attendance Bonus*
Php 750 Utility Allowance (1,500 upon regularization)
Php 1,500 De Minimis (2,000 upon regularization)
Php 5,000.00 Signing Bonus*
Php 2,500.00 Milestone Bonus*
SHIFT & SCHEDULE
Graveyard Shift
Work on Philippine Holidays