bilingual CSR - cebuTASQ Staffing Solutions

TASQ is looking for bilingual call center agents who are fluent in both Arabic and English for immediate on-site positions in Cebu City.**Job Title: CUSTOMER SERVICE REPRESENTATIVE****Work Arrangement:** On-Site**Work Schedule:** Flexible Shifts**Key Responsibilities:**- Address incoming customer inquiries through phone, email, and chat regarding travel bookings, itinerary changes, cancellations, and related services.- Provide thorough and accurate information about travel destinations, accommodations, transportation options, and travel packages.- Assist clients in making reservations and bookings, ensuring all information is accurate and complete.- Handle customer issues and complaints with empathy and efficiency, escalating more complex cases to higher-level support when necessary.- Stay updated on current travel industry trends, regulations, and company policies to effectively assist customers.- Follow up with clients to ensure their satisfaction with travel arrangements and address any feedback or concerns post-travel.- Collaborate with other departments, such as sales and operations, to meet customer needs and improve the overall travel experience.**Qualifications:**- High school diploma or equivalent; an associate's or bachelor's degree is preferred.- A minimum of 2 years of experience in a BPO customer service role is REQUIRED.- Experience in customer service within the travel industry is a PLUS.- Exceptional communication skills in both Arabic and English.**Benefits:**- Generous paid time off, including holidays.- HMO health insurance (covering the employee plus one dependent).- Clear opportunities for career advancement within the company.- Competitive salary package.
TASQ Staffing Solutions

Cebu City, Cebu
Permanent
Full-time