bilingual AgentiQor (Philippines), Inc.

Req ID:25449 Additional Work Locations: We're excited you've considered to Be More with iQor. We'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More Req ID: 25449 Additional Work Locations: We're excited you've considered to Be More with iQor. We'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let's get started! Summary We are searching for a polite, professional Bilingual (Spanish/ English) Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response. Responsibilities . Must demonstrate excellent voice quality, inflection and present a professional, courteous, patient demeanor. The ability to maintain a confident, friendly and helpful tone in conversation. . Demonstrate excellent communication and customer service skills. Taking ownership in assisting, researching, educating and resolving customer issues. . Solutions Oriented, supporting one-call-resolution. Able to use tools, knowledge, skills and resources to effectively research, provide complete and accurate information with a goal of resolving the customer's reason for calling. . Able to understand and implement new information and procedures efficiently and professionally . Able to understand detailed policies, process steps and procedures. Able to explain information in a manner which is easily understood. . Excellent computer navigation and data entry skills - Agents will utilize multiple systems to access customer information, research issues, educate and solve the customer's reason from calling. . Ability to multi-task efficiently - Able to navigate system and seamlessly converse in a friendly tone. . Able to de-escalate and handle difficult Customers situations. . Will handle and hold secure confidential and sensitive customer information . Open to coaching and feedback focused on call efficiency and continuous improvement in providing an exceptional customer experience. . Goal oriented - can work in a team environment to meet individual and team Customer Service quality and call handling goals. . Must be able to work on shift and have excellent verbal and written skills in Spanish and English. Requirements 6 months of call center or customer service experience preferred. A police Certificate of Character is required before starting the job. Ability to maintain accuracy and production standards. Physical attendance is key to success and necessary to meet objectives. Flexibleto work any shift, including nights and especially weekends. Excellent computer & web navigation skills Accurate data input skills - must work with multiple systems to research, provide basic troubleshooting and resolve customer issues. Accuracy and timeliness in entering and confirming information Must have ability to work independently and in a team environment. Must be BILINGUAL (Able to Speak, Write and Understand both English and Spanish) Education Requirement High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required. Physical Requirements Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data and/or viewing a computer terminal. Speak and sit for extended periods of time. iQor.com
Monster

Philippines
Permanent
Full-time