Job Description:
Company Overview (HR to provide)
Organizational Overview:
This role is part of Source to Pay (S2P) organization and provides centralized customer support for Sourcing, Supplier Risk Management, Contracts Management, Procurement, Vendor Management, Accounts Payable & ongoing support across all Synchrony functions enabling delivery of products and services needed to be successful in SYF's daily operations.
Role Summary /Purpose:
As AVP - S2P Help Desk Leader, you will manage the S2P Help Desk team in supporting the management and resolution of issues and enhancements related to technology and processes. In this role you will collaborate with IT, System Administration and other functional teams to provide Tier 1 customer support for S2P users. This position is remote allowing the option to work from home. On occasion, SYF may request for you commute to our nearest office for in person engagement activities such as team meetings, trainings and cultural events. To ensure the safety of our colleagues and communities, we require employees who come together in person to be fully vaccinated. We're proud to offer you choice and flexibility.
Essential Responsibilities
Provide leadership and strategic guidance for the S2P Help Desk team
Collaborate with the Coupa teams to provide Level 1 support for all S2P help desk support channels within the requisite SLA's for resolution
Oversight and review of all S2P support channel inquiries
Collaborate with various Level 2 support teams across S2P and cross -functionally with the financial systems development team
Collaborate with IT teams which support Coupa integrations and submit IT change tickets for enhancements and other system changes
Collaborate with Coupa run support team for resolution of product issues/defects
Drive adoption of technology and artificial intelligence (AI) such as Tech Compass for enhanced support to Coupa users
Lead & mentor team members on process execution and technical skills
Other ad hoc duties as assigned related to S2P Help Desk teams
Qualifications/Requirements:
Bachelor's degree with minimum 5+ years of overall work experience in S2P, or in lieu of a degree minimum 8+ years of overall work experience in Sourcing, Procurement, Accounts Payable, etc.
Minimum 5+ years of business knowledge in Procurement, Accounts Payable (AP), Supplier Information Management (S2P) and/or Contracts (CLMA)
Good understanding of S2P Coupa modules
Experience in data analysis and problem-solving capabilities utilizing process expertise
Experience working with stakeholders to deliver on commitments
Effective oral and written communications skills
Desired Skills/Requirements:
Understanding of project management and experience working on Agile teams
Ability to make decisions based on quantitative analysis and creative thinking
Working knowledge of ServiceNow or similar ticketing system
Strong self-starter, balanced with desire to achieve team goals
Ability to handle sensitive issues with uncompromising integrity and confidentiality
Creative problem solver with ability to thrive in cross-functional and virtual environment
Ability to adapt to rapidly changing work environment
Grade: L11
Job Family Group: Sourcing
Synchrony
Company Overview (HR to provide)
Organizational Overview:
This role is part of Source to Pay (S2P) organization and provides centralized customer support for Sourcing, Supplier Risk Management, Contracts Management, Procurement, Vendor Management, Accounts Payable & ongoing support across all Synchrony functions enabling delivery of products and services needed to be successful in SYF's daily operations.
Role Summary /Purpose:
As AVP - S2P Help Desk Leader, you will manage the S2P Help Desk team in supporting the management and resolution of issues and enhancements related to technology and processes. In this role you will collaborate with IT, System Administration and other functional teams to provide Tier 1 customer support for S2P users. This position is remote allowing the option to work from home. On occasion, SYF may request for you commute to our nearest office for in person engagement activities such as team meetings, trainings and cultural events. To ensure the safety of our colleagues and communities, we require employees who come together in person to be fully vaccinated. We're proud to offer you choice and flexibility.
Essential Responsibilities
Provide leadership and strategic guidance for the S2P Help Desk team
Collaborate with the Coupa teams to provide Level 1 support for all S2P help desk support channels within the requisite SLA's for resolution
Oversight and review of all S2P support channel inquiries
Collaborate with various Level 2 support teams across S2P and cross -functionally with the financial systems development team
Collaborate with IT teams which support Coupa integrations and submit IT change tickets for enhancements and other system changes
Collaborate with Coupa run support team for resolution of product issues/defects
Drive adoption of technology and artificial intelligence (AI) such as Tech Compass for enhanced support to Coupa users
Lead & mentor team members on process execution and technical skills
Other ad hoc duties as assigned related to S2P Help Desk teams
Qualifications/Requirements:
Bachelor's degree with minimum 5+ years of overall work experience in S2P, or in lieu of a degree minimum 8+ years of overall work experience in Sourcing, Procurement, Accounts Payable, etc.
Minimum 5+ years of business knowledge in Procurement, Accounts Payable (AP), Supplier Information Management (S2P) and/or Contracts (CLMA)
Good understanding of S2P Coupa modules
Experience in data analysis and problem-solving capabilities utilizing process expertise
Experience working with stakeholders to deliver on commitments
Effective oral and written communications skills
Desired Skills/Requirements:
Understanding of project management and experience working on Agile teams
Ability to make decisions based on quantitative analysis and creative thinking
Working knowledge of ServiceNow or similar ticketing system
Strong self-starter, balanced with desire to achieve team goals
Ability to handle sensitive issues with uncompromising integrity and confidentiality
Creative problem solver with ability to thrive in cross-functional and virtual environment
Ability to adapt to rapidly changing work environment
Grade: L11
Job Family Group: Sourcing
Synchrony
Other Info
Cebu City, Cebu
Permanent
Full-time
Permanent
Full-time
Submit profile
Synchrony
About the company
Synchrony jobs
Muntinlupa, Metro Manila
Position avp - s2p help desk Leader recruited by the company Synchrony at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on AVP - S2P Help Desk Leader or Synchrony company in the links above