avp hr Operations asiaManulife (International) Limited - Selen Chan

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description Role a Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description Role and Responsibilities The AVP HR Operations Asia will be responsible for the delivery of HR services including payroll processing, pension and benefits administration, recruitment administration, learning administration and Workday data management for all Manulife employees in Asia. Responsibilities include the following: Strengthen leadership effectiveness, employee engagement and culture in the HR Operations Asia team Create an HR shared services culture that celebrates diversity, recognizes accomplishments and encourages innovation and continuous improvement in how we work and what services we provide Drive continuous improvement in engagement throughout the team by role modelling, recognizing and rewarding the desired cultural behaviors and execute on the engagement action plans for the HR Operations team Maintain a discipline around performance management by ensuring that goals of all employees are aligned to the global HR strategy and priorities, individual development opportunities and desired behaviors, leveraging formal and informal performance reviews to drive high performance, building talent capability by providing development opportunities, regular feedback and continuous coaching and engaging employees with career development plans and goals Continually improve our effectiveness by requiring collaboration within and across teams by creating an environment of openness and trust so the team can excel, leading opportunities to collaborate across teams to innovate and win and role modelling collaborative behaviors and continuing to champion the global operating model and work as one to deliver the benefits across HR and the enterprise Provide leadership to the HR Operations Asia organization by aligning the vision, goals and objectives of the Global Head of Employee Experience and working with the global HR teams in the development of long range and annual plans, and with the evaluation and reporting of progress on plans. Develop strategies and business plans to meet service level agreements & cost fit targets of Manulife Continuously define and build SLA's to provide customers and partners with positive experiences when working with HR Operations Prepare recommendations and plans for implementation of service and procedural improvements within defined Manulife policies and strategies Manage existing functional stakeholders and increase NPS scores Promote a risk aware culture and continue to enhance the focus on compliance and risk management by sustaining payroll controls that were established in Asia as a response to audit issues and conducting and monitoring key risk controls (i.e. SOX audits, Contact Centre Audit, etc.) Qualifications Bachelor's degree in Human Resources, Business Administration or related field or equivalent work experience; advanced degree in Human Resources or International Business a plus 10+ years of demonstrated experience leading HR specialists in payroll, benefits administration, data management and other HR operations functions. Cross-cultural experience gained from working in culturally diverse environments; experience working in an international organization is an advantage Strong expertise in business process improvements; lean & six sigma skills are an advantage Execution-oriented with strong focus to deliver targeted outcomes Demonstrated ability to create a compelling vision for the future and inspire commitment Ability to work in ambiguous environment and adapt to change while managing time and workload with aggressive timelines. Strong interpersonal skills and ability to work effectively across cultures. Excellent written and oral communication, and executive presence Translates functional and business unit priorities into clear execution strategies and action plans Excellent people leadership ability with passion for driving teams towards high performance Assesses possible solutions using deep process and technical experience and uses judgement in handling escalated exceptions Applies industry best practices within daily work and continues to participate in professional development by reading relevant articles, networking and participating in professional HR/payroll organizations. If you are ready to unleash your potential, it's time to start your career with Manulife/John Hancock. About Manulife Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
Monster

Philippines
Permanent
Full-time