audit shared Services managerTrax Technologies

Trax Group provides cloud-based solutions and services to automate and manage freight invoice auditing and payment processing for buyers and sellers of logistics services. The Trax platform enables companies to optimize supply chain performance through greater visibility into their logistics ecosystem and predictive analytics based on over 1 billion logistics transactions from all industries, modes and countries. Trax operates on a global scale with offices in the U.S., Latin America, Asia, and Europe.
Role Description:
The Audit Shared Services team ensures that Trax completes Duplicate and Service audit as stipulated on client contracts. The team assists other operational functions by managing customer and/or LSP communication and raising requests and reporting audit output using defined procedures.
The Audit Shared Services Manager, reports directly to Senior Manager, would be responsible for the timely and accurate delivery of activities plotted in the train schedule. Working directly with senior leaders in the business and functional department managers/supervisors to prioritize workload, escalate system level issues, identify best practice, and drive for continuous improvement within the team.
Responsibilities
Responsible for managing and oversight of the Audit Shared Services team composed of Claims team (Manila); and Duplicates team (Cebu)
Address process gaps in order to standardize processes across Trax platforms and develop recommendation for continuous improvement
Spearhead process improvement initiatives and conversion of manual reports and processes
Ensure that each member of the team receives the necessary training to effectively perform their jobs
100% on time delivery of train schedule according to agreed SLA for both internal and external customers
Measure team monthly operational performance against established KPIs and metrics
Monitor daily team operations and address potential issues when they arise
Prepare for and attend operational reviews and hold team meetings to review previous performance and future improvement planning to include action plans.
Create and regularly update process documentation and work instructions in the Audit Shared Services Sharepoint
Conducts performance review to direct reports; mentor, coach, and provide direction to a team of employees
Qualifications
Bachelor's Degree in Supply Chain / Logistics / Industrial Engineering preferred
2+ years' experience leading a team in the Logistics or Supply Chain industry.
Candidates with strong management experience in a BPO setting also considered.
Advanced Excel and MS Office skills. Knowledge in creating simple SQL queries and other data processing programming language is a plus.
Highly organized and meticulous
Highly analytical and quick to grasp new processes and create methodical process flows
Proven ability to quickly earn the trust of sponsors and key stakeholders; mobilize and motivate teams; set direction and approach; resolve conflict; deliver tough messages with grace; execute with limited information and ambiguity
Focused and versatile team player that is comfortable under pressure
Ability to communicate at all levels with clarity and precision, both written and verbally
Ability to remove barriers and enable teams to complete their objectives
Demonstrated, applied experience leading and developing high performing teams
Excellent problem-solving and critical-thinking skills
Trax Technologies

Cebu City, Cebu
Permanent
Full-time