AssociateWipro

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relevant work experience desired
 Previous telesales experience preferred
 Ability to maintain the highest level of confidentiality
 Excellent interpersonal, written and oral communication skills
 Ability to work in a team fostered environment
 Ability to work in a multi-tasked environment
 Ability to prioritize and organize work
 Ability to adapt to a flexible scheduleRoles and Responsibilities:͏ Communicate with potential customers by phone to solicit orders and quote prices to persuade
customers to buy Client products or services
 Explain services and special promotions to customers adhering to script, Client and government
regulations
 Up-sell and / or cross-sell products or services to customers where appropriate
 Complete appropriate paperwork and record necessary customer sales information at time of sale
 Document status of all calls indicating leads generated or leads which could not be pursued due to
either disconnected phone numbers or lack of interest
 Participate in projects, duties, and other tasks assigned by management
 Make recommendations to implement improved processes
 Basic Customer Service Skills
 Demonstrate through communication, genuine interest and concern to what the customer/client is
telling them.
 Demonstrates a willingness to help
 Able to complete basic troubleshooting
 Able to speak intelligently to computing and computing components.
 An eagerness to want to learn about computers and new technology. Inclusive of wanting learn the
latest and greatest as it relates to Computers
 Problem solving skills
 Able to sell service to customers that are not able to repair service themselves
 Making sure that the customer understands the benefits of what they are receiving and able to
handle reluctance/objections.
 Candidate shall be responsible for all risk management & compliance activities as applicable to this
functional roleMANDATORY SKILLS:͏ Computer Skills and Background
 Basic understanding of how a computer works and the devices that are driven by the computer (ie.
Internet (ISP), Drivers, Operating System, Hardware, Software, etc)
 Excellent Customer Service Skills
 Ability to analyze and solve customer concerns
 Customer Service Product and Service͏Deliver No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Customer Service(Product&Service) .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.Apply nowStartPlease wait...Information at a GlanceGet Job AlertsReceive notifications when we have open roles and get other relevant career newsJoin UsExplore open roles that match your interests and skillsIf you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications.Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at .We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.© 2025 Wipro LimitedxCookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can't be turned off.Show More DetailsRequired Cookies Provider Description Enabled
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Wipro

Cebu
Permanent
Full-time