associate traffic workforce representative - Muntinlupa city, ncrUnitedHealth Group

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm)
Primary Responsibilities:
Scheduling, call volume monitoring and adjusting accordingly
Collaborate with Site Leadership to ensure adequate staff, contingency plans and workflow monitoring
Create policies and procedures to standardize workforce management functions
Analyze, develop action plans, and resolve service delivery and/or service delivery level issues
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
2+ years of customer service experience in a Call Center/BPO setting analyzing and solving customer problems
Prior stable work experience
Moderate proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications
Ability to navigate a computer while on the phone
Ability to multitask, this includes ability to understand multiple products and multiple levels of benefits within each product
Physical Requirement and Work Environment:
Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2021 Optum Global Solutions (Philippines) Inc. All rights reserved.
Job Keywords: Associate Traffic Workforce Representative, Traffic Workforce Representative, Workforce Representative, Workforce, Work Force, Workforce Management, Work Force Management, Workforce Analyst, Real Time Analyst, Work Force Analyst, Work Scheduler, Work Scheduling, Traffic Workforce, Customer Service, Call Center, BPO, Customer Advocate, Client Service, Customer Care, Contact Center, Business Process Outsourcing, Alabang, Muntinlupa City, NCR, National Capital Region
UnitedHealth Group

Alabang, Muntinlupa City
Permanent
Full-time