associate technology Project ManagerUnitedHealth Group

Job Description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.
Primary Responsibilities:
Efficient Internal and external stakeholder and vendor management. Driving solid relationship with Operations team to drive transparency and stakeholder enablement through technology transformation
Developing and driving transformation that unlocks the full potential of operations, sustained by building institutional capabilities and adding agility
Defines multi-year strategy and vision, supported by measurable goals and objectives, for the IT Service Management business capability (people, process, data, technology)
Leads teamin modernizing, streamlining and automating common ITIL processes to increase efficiency, effectiveness and simplicity in how we work
Develop/update annual service roadmap/strategy with input from and collaboration with Regions, Infrastructure, Applications as well as the infrastructure managed service provider
Performance management, talent development, succession planning, coaching and engagement
Provide strategic leadership in the selection of staff and other employees determines resource needs, plans for future workforce needs, and independently makes selection decisions within domain area
Responsible for aligning overall team resources to execute against medium-long term strategies and meeting defined Global IT objectives
Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
Global financial responsibility for service component performance. Service budget development and administration - globally as well as per region, working with regional service tags and cost center owners
Developing cost saving methodology, service rates, and billing procedures for IT Infrastructure services
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
10+ years of IT and business/industry work experience, with at least 10 years of experience in managing teams and influencing senior level management and key stakeholders
Experience in setting up sites IT Infrastructure
People management experience providing leadership across multiple IT disciplines with proven ability to manage a distributed team. Ability to motivate individuals and groups as well as address personnel performance situations
Experience in managing and collaborating with third party vendors in a global, managed services environment
Experience in operating within a large, global managed services framework
Solid background in ITIL or similar process-oriented framework
Good technology background-Preferred areas could be in Cloud (AWS/Azure), Microsoft Technologies, Network Ops, Cloud environments & VMware, Configuration, Routing Protocols, Firewall Security policies/rules, Information Security Operations etc.
In-depth knowledge of current and future technology trends, and the entire eco-system
Solid project management background
Proven very good communication skills
Soft skills
Referred to as social skills'or people skills
Are less learned and more natural to onespersona
Used for interactingwith others and coping with work
Top 10 soft skills
Communication
Teamwork
Adaptability
Problem - solving
Creativity
Work ethic
Interpersonal skills
Time management
Leadership
Attention to details
Hard Skills
Hard skills are learned
Taught or gained though on-the-job training or school
Sometimes reflected by a license or certificate
Top 10 hard skills
Computer technology
Hard communication skills
Data analysis
Certifications and licenses
Marketing
Project management
Design
Cloud computing
Mobile and web development
Network structure and development