Associate support analystManulife - Agnes Yung

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.Job DescriptionQualif Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description Qualifications: Develop and manage effective professional working relationships with co-workers and clients Proven ability to function in a self-directed environment Innovative thinker who is positive, proactive, and readily embraces change Excellent communication skills both verbal and written Hands on experience with Windows 7/10 and Mac OS environments Understanding of remote access platforms (Cisco VPN client and RSA Secure-ID) Working knowledge of Lotus Notes and Microsoft Office 365 Familiarity with remote access tool (Bomgar) and ticketing tool (ServiceNow) Basic knowledge and usage of Microsoft Active Directory Experience with Virtual Desktop environment Exemplary attendance record Flexibility in scheduling will be part of 24/5 rotating shift (possible 24x7 in the future) Responsibilities: Must excel in a dynamic, fast-paced environment where efficiency and accuracy are required for success Maintain a first-class level of customer service ensuring over the phone, chat and email assistance are provided in an appropriate manner Receive calls from front-line and perform over the phone troubleshooting and support Oversee and process assigned and self-service Request tickets in accordance to the documented processes Setup, deploy and troubleshoot Virtual computers and Software for various applications and programs Provision and troubleshoot wireless devices (iPhone and iPad) Install, test and troubleshoot Desktop Software applications through System Center Configuration Manager Adhere to policies as per corporate manuals and directives Document processes and procedures for maintenance and support Additional responsibilities as delegated by management If you are ready to unleash your potential, it s time to start your career with Manulife/John Hancock. About Manulife Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
Monster

Philippines
Permanent
Full-time