Associate support analyst (japanese)Manulife (International) Limited - Selen Chan

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.Job DescriptionSummar Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description Summary: Responsible for managing and executing daily service requests for additions, deletions and modifications of user accounts and groups, as well as access privileges for the centrally managed business applications and related security services forManulifeJapanusers. Ensure that the needed approvals and details/information for the requested access is obtained. Serves as the first pass checking of the requests to secure approvals and details are all clear and complete. Create, Modify and Delete accesses for the users in Windows/NT server environment and Active Directory. Appropriately fulfill the approved requests within an agreed scope and time frame. Following the Security Administration process to avoid mistakes and delays in processing. Troubleshoot, manage and maintain security and access privileges for system IDs, directories and access groups. All Rush, Escalated or Immediate handling will be vetted to ensure that we have a valid business reason. Constant communication to the Subject Matter Expert (SME) or Team Lead to ensure the quality of work especially for the complex or bulk requests. Adhere to operational service targets and ensure a high level of service is maintained; ensure that service level agreement (SLA) is met or exceeded and conform to company policies. Escalate to the next level of support as dictated by process if needed. All deliverable reports will need to be submitted on time to make sure that all requests are monitored effectively. Any additional responsibilities or functions that will be provided by the Enterprise Technology & Services Function and or MBPS Management Team as deemed necessary in the course of the business operations. Minimum Skills Requirement to Hire: The candidate: Bachelor's degree holder 1 year experience in IT Security Administration is a plus Excellent English communications skills both oral and written Fluent in Nihongo and proficient in Kanji Strong customer service and team orientation aptitude Ability to work independently and manage multiple tasks within a heavy workload environment while meeting service quality and turnaround objectives Proficient in PC troubleshooting and has good working knowledge on MS Excel Formulas, Charts and Functions Good analytical and problem solving skills is a must Strong organizational skills with emphasis on details and follow up Flexible to changes in work assignments and Excellent attendance record Willing to work overtime and on weekend if needed If you are ready to unleash your potential, it s time to start your career with Manulife/John Hancock. About Manulife Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
Monster

Philippines
Permanent
Full-time