Associate software support specialist (open to fresh grad)NCR Cebu Development Center Inc.

Job Title: Associate Software Support Specialist - Open to fresh graduates
 
Qualifications:
Proficiency in Web Applications (Java), Tomcat, and Web Services (SOAP/REST)
Strong understanding of relational databases and data structures
Ability to write and troubleshoot SQL queries
Experience with Microsoft Windows operating systems
Familiarity with Linux OS and basic command-line operations
A degree holder in any computer-related course
At least one (1) year working experience in hands-on technical support, preferably in an IT or related industry
Above average communication skills and with strong customer service orientation
Fresh graduates are welcome to apply, provided with related exposure during their internship.
Core Responsibilities:
Develop foundational knowledge of NCR Atleos' software products and services.
Provide first-line support for common product issues and configurations.
Investigate and resolve technical issues with guidance from senior team members.
Understand and explain basic product functionalities and features.
Collect and analyze technical data to identify root causes of issues.
Formulate and test hypotheses to validate solutions.
Recreate customer-reported issues in test environments with minimal assistance.
Apply basic troubleshooting tools and techniques effectively.
Adhere to established incident management processes and service level agreements (SLAs).
Maintain clear and timely communication with customers regarding issue status and resolution.
Document findings and contribute to the internal knowledge base.
Work closely with peers and cross-functional teams to resolve technical problems.
Participate in team meetings, knowledge-sharing sessions, and collaborative projects.
Follow communication protocols when escalating issues or coordinating with other departments.
About NCR
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with nearly 30,000 employees and does business in 180 countries.