Associate service delivery manager (remote/wfh)Transcosmos

The Associate Service Delivery Manager (Supervisor) oversees the delivery of specific transcosmos' Services. They support the Service Delivery Manager to identify service requirements, and develop service strategy, which they will be part of a service team to execute.Key Tasks and Responsibilities:
Oversee the management of a service. This includes Service Management and line management of the staff including the TL(s) and Agents or Engineers engaged in providing the service.
Overseer all the activities required to deliver a successful service and ensure it is delivered to a consistently exceptional standard and as defined in the SOWs..
Work with the Service Delivery Manager to develop clear Service strategies, objectives, and goals. Ensure your teams understand and deliver to these.
Set and monitor detailed KPI's to ensure the effective day-to-day operations of the Service.
Monitor, manage, and seek to continually improve Team Leader performance.
Contribute to continuous improvement.
Promote positive employee behaviors by leading by example.
Work with transcosmos' customers and represent Managed Services Department.
RequirementsSkills / Attributes RequiredTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Highly customer-focused
Ability to motivate and drive a team of people to provide high-level managed services
Ability to earn the respect of internal and external customers, colleagues, and management
Technical:
Good Knowledge of Microsoft Office products
Behavioral:
Working Collaboratively
Accountability
Adaptability
Initiative: Being proactive
Planning & Organizing
Delegating and Empowering
Managing Change
Qualifications:
At least High school diploma or equivalent, College level preferred
Previous experience in BPO and Customer Service and/or technical account
Ability to demonstrate proven team management experience.
Have a proven track record demonstrating the skills and qualities outlined in this document.
Languages
Good command of written and spoken English (Speech, Written, Reading, Comprehension
BenefitsAs well as the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader, transcosmos pride itself on a fun, healthy and encouraging work environment in the premium district of Mckinley Hill, Taguig.We also reward of our staff with great benefits including:
Competitive compensation packages
HMO/Medical and dental coverage
Life insurance
Non-taxable allowances
Night differential
And much much more!
Transcosmos

Philippines
₱80,000 per month
Permanent
Full-time