associate Operations analystThe Manufacturers Life Insurance Co (Phils) Inc( Manulife Philippines )

Job Description
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid
Job Description
Qualifications:
Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology or equivalent.
High level of analytical and problem-solving skills
Good English communication skills (oral and written)
Strong organization and time management skills and highly trainable with ability to multi-task.
Proven ability to work within a team of technical and business professionals and work independently
Ability to remain calm under pressure and to provide clear direction to people during times of crisis
Open to 24/7 rotating shift
Knowledgeable in SQL and Unix
Knowledgeable in Control-M, Opcon and CA WLA Scheduler
Good technical knowledge and experience with Mainframe z/OS (JCL, INFOPAC, Endevor, SDSF, CICS) and Unisys
Preferred at least 2 years of work experience in mid-range
Responsibilities:
Successful candidates will have responsibilities related to one or more of the following:
Monitor mainframe and distributed batch cycles for any failure or error using required tools
Understand problem identification
Perform preliminary investigation and provide solutions as needed
Understand problem severity and recovery
Promptly escalate issues, which affect product delivery and quality that are beyond scope of influence and report same to immediate supervisor.
Maintain system performance and online availability
Maintain all system and application documentation by making sure everything is up-to-date.
Process adhoc requests as per requirements
Perform manual tasks, health check and system reboot
Restart procedures or perform job reruns
Understand the environment (LPARS) where the jobs are running, what applications run where, how to log on to various systems, interactions between LPARS
Adjust schedule as needed and document all schedule changes
Identifies schedule impacts due to changes and proactively escalates to team
Gets involved in event scheduling meetings and/or interactive planning meetings as required by the team or clients.
Perform request, change and incident management
Generate reports as per requirements
Communicate, respond and follow up on all issues raised by the client Problems/issues that are reported by the client must be dealt with and responded too promptly
Conduct 1st pass review and provide feedback within the discussed frequency
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC on the Toronto, New York, and the Philippine stock exchanges, and under 945 in Hong Kong.
Manulife is an Equal Opportunity Employer