associate Operations analystManulife - Agnes Yung

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description Associ Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description Associate Operations Analyst Global Batch Operations We are looking for someone with: At least a Bachelor's/College Degree in Computer Science/Information Technology or equivalent analytical and problem-solving skills Good English communication skills (oral and written) Strong organization and time management skills and highly trainable Open to 24/7 rotating shift Knowledgeable in SQL, Unix Knowledgeable in Control-M, CA WLA, Nifi Nice to Haves: Preferred at least 1-year work experience in mid-range On the job you will: Monitor batch schedules Escalate unresolved batch issues to Level 2 support in a timely fashion Perform preliminary investigation to the issue Perform resolution/recovery steps based on documentation or as directed by Level 2 support Communicate, respond and follow up on all issues raised by the client; issues that are reported by the client that must be dealt with and responded promptly. Contact 3rd party service providers or external application support as required in resolving issues Update incident tickets for all monitoring alerts and processing errors / failures and follow procedures to close or assign to appropriate support team Create/Implement change ticket for permanent change in jobs Manage and complete Service Requests assignments Perform tasks on steady state application checklists Execute ad hoc batch jobs as requested by systems support Apply temporary schedule adjustments as requested by systems support Provide daily status reporting and weekly issue reporting. Interact professionally with clients and internal business areas to provide a high quality of service when troubleshooting issues or responding to queries Provide root cause analysis / investigate job failure Maintain thorough and accurate documentation of procedures for on-call support Generate / Create reports needed by the team or business client Our commitment to you Our mission; to be a part of making Decisions Easier and Lives Better A leadership team dedicated to your growth and success A bold ambition and set of goals to be a leader in driving transformation in our industry Our best. Every day. Learn more about opportunities with us at jobs.manulife.com If you are ready to unleash your potential, it's time to start your career with Manulife/John Hancock. About Manulife Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
Monster

Philippines
Permanent
Full-time