associate manager - OperationsTech Mahindra
Workplace: Cebu
Salary: Agreement
Work form: Full time
Posting Date: 08/11/2025
Deadline: 06/01/2021
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.2 billion company with 117,000+ professionals across 90 countries, helping over 825 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is amongst the Fab 50 companies in Asia (Forbes 2016 list).
We are part of the USD 17.8 billion Mahindra Group that employs more than 200,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, after-market, information technology and vacation ownership.
ASSOCIATE MANAGER - OPERATIONS
Band: U4
Reports to: Operations Manager
KEY RESPONSIBILITIES:
Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company.
Provide excellent customer service and determine the needs of the client.
Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance.
Participate in the development and presentation of proposals for business development.
Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals.
Profit and Loss
Establish operations objectives and work plans, delegate assignments to subordinate Team Leads when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction.
Manage and drive performance from the Team Leads and Associates in meeting SLAs and KPIs
Manage program attrition
People development
Analyze performance trends and provide process improvements and resolution
Collaborate with the Support groups in identifying gaps in the process and providing action plans and resolution
REQUIRED:
Candidate must possess at least a Bachelor's/College Degree, any field.
At least 5 year(s) of working experience in the related field is required for this position.
Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.
For more information about our company, visit our website:
www.techmahindra.com
We are part of the USD 17.8 billion Mahindra Group that employs more than 200,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, after-market, information technology and vacation ownership.
ASSOCIATE MANAGER - OPERATIONS
Band: U4
Reports to: Operations Manager
KEY RESPONSIBILITIES:
Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company.
Provide excellent customer service and determine the needs of the client.
Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance.
Participate in the development and presentation of proposals for business development.
Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals.
Profit and Loss
Establish operations objectives and work plans, delegate assignments to subordinate Team Leads when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction.
Manage and drive performance from the Team Leads and Associates in meeting SLAs and KPIs
Manage program attrition
People development
Analyze performance trends and provide process improvements and resolution
Collaborate with the Support groups in identifying gaps in the process and providing action plans and resolution
REQUIRED:
Candidate must possess at least a Bachelor's/College Degree, any field.
At least 5 year(s) of working experience in the related field is required for this position.
Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.
For more information about our company, visit our website:
www.techmahindra.com
Other Info
Managerial / Supervisory
Submit profile
Tech Mahindra
About the company
Position associate manager - Operations recruited by the company Tech Mahindra at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on Associate Manager - Operations or Tech Mahindra company in the links above