assistant Vice President - banking & capital marketGenepact

Assistant Vice President - Banking & Capital Market - BFS011967 With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling all you rul Assistant Vice President - Banking & Capital Market - BFS011967 With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. Inviting applications for the role of AVP, Banking and Capital Market Are you the one we are looking for? Responsibilities: The AVP- Operations will be responsible for owning the overall operations of a Banking Customer Service and Collections account Will also be responsible to engage operations and support functions for ensuring success of the program. Would be accountable for handling clients and internal partners and partnering with them to efficiently run outsourced program. Qualifications Minimum qualifications With previous experience in the Customer Service space with and with confirmed tenure in mid/senior management role in Shared Services industry and should be a subject matter authority on various aspects of Insurance, be it life, property, casualty, health etc. Experience in directly leading and running an Operations team and be directly accountable for outcome metrics in accordance to the agreed SLA by the clients Understanding of Performance measurements and ability to lead day to day performance such as Productivity, C-Sat, Efficiency, Shrinkage among others. identifying and leading continuous improvement projects through Lean & Six Sigma Tools for achieving better business outcome Outstanding customer relationship skills Holding and representing the Program independently in Customer Reviews and visit Have the ability and experience of cross functional teamwork and partnership skills Acquiring references, case studies and testimonials from customers Preferred qualifications Balancing critical issues and customer concerns Establishing/maintaining a customer-centric culture Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Monster

Philippines
Permanent
Full-time