assistant Training ManagerVirtual Staff LLC

DESCRIPTION:
We are looking for a people-centric and data-driven Assistant Training Manager to help oversee our learning project as well as lead in creating valuable, reliable, and engaging content for our virtual staffs to help them up skill and keep up with the ever-evolving demands of our global clients.
RESPONSIBILITIES
Preparation, facilitating, conducting of remote training
Monitor training effectiveness of programs delivered
Perform training administration duties and maintain training records
Design and develop training plan
Maintain and develop internal support to achieve service quality standards
Accompany evaluations with meaningful and constructive feedback
Analyze service metrics to identify service gaps and call for improvement
Monitor and evaluate customer service performance on front liner and team level to induce excellence service standard
Provide coaching and mentoring of newly hired on board
Maintain library of training resources and aids
Liaise with various stakeholders and external parties for any training requirements
Actively support and recommend continuous improvement pertaining to training processes
Contribute to the team culture in a positive manner
Any other adhoc projects/tasks delegated by the training manager
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Virtual Staff LLC

Philippines
Permanent
Full-time