assistant ( Technical Support)Seaoil

Are you looking to be a part of a company that cares about your professional growth, all while empowering you to become the best person to your family, peers, and the community? Discover how a career in SEAOIL can nurture your growth, as you make your mark in fuelling a better future for others.
Every role in SEAOIL contributes significantly to the company. Here's a summary of what you will be doing in this job:
The Assistant (IT Technical Support) is responsible for providing hardware and software technical support to SEAOIL and its affiliates offices, depots, stations, whether on-premise or by remote. It is aslso responsible in performing software installations, setup and maintenance of desktop, laptops, printers, POS systems, and mobile devices.
Success in this role will require you to fulfill the following responsibilities:
Provide technical support across the company and its affiliates, whether onsite or by remote
Install and configure computer hardware, software, systems, networks, printers, scanners and POS systems, as well as setting up and configuring mobile devices (phones, tablets)
Deploy or setup computer equipment to other company locations (stations, depots, sales offices, etc) when required (field duty).
Liaises with vendors, suppliers, for maintenance, repairs, or other IT requirements and projects.
Ensures all incidents and service requests are properly logged in the ticketing system.
Ensures ticket SLAs are met and end-users are properly updated.
Assist with evaluating and testing new hardware, software, and other equipment that may be considered for deployment or certify for standard
for maintaining ITS inventory databases to ensure completeness and accuracy - hardware & software assets, mobile devices, services, subscriptions, consumables, etc.
Assumes primary responsibility in physical organization of hardware, supplies, & other items on hand (stockroom), and assists with the disposal, donation or remarketing of decommissioned IT assets.
Performs other functions that may be assigned from time to time
Requirements:
Bachelor's degree in computer science, information technology, or any related technology course.
Google IT Support Professional, Microsoft Certified Professional (MCP) or CompTIA A+ certified preferred but not required.
Minimum 2 years experience as a technical support analyst, deskside support, IT support staff, or relevant role.
Hands-on troubleshooting experience in a large complex organization is required.
Proficient in G Suite (Google Docs, Sheets, Drive, and other Google Apps).
Experience working with a hybrid IT environment (on-premise and cloud) and supporting mixed platforms (ie., Windows and macOS)
Expert in the functionality and technical troubleshooting of Windows workstation OS. Working knowledge with Apple OS is an
workstation hardware troubleshooting skills with focus on desktop and laptop, in whatever brand or
experience with Active Directory with fundamental knowledge of infrastructure services such as DHCP, knowledge of LAN/WAN technologies, including wireless
with cloud-based video conferencing tools such as Google Meet and of mobile devices such as Android and
experience with network printers and multi-function devices. Installation, maintenance, and
working with ticketing systems, familiarity with incident management, and other ITIL with disk imaging technologies is a
written and interpersonal
to work with minimal supervision.
JOIN SEAOIL TODAY.
A company purposefully built over 40 years ago, SEAOIL has become the largest and leading independent fuel company in the Philippines--a success we share with every SEAOILer.
We believe that each one is a partner and a steward of all resources and opportunities entrusted to us. Together, we develop holistic individuals who lead with integrity, humility, and a commitment to responsibly serve others and continuously make things better around them.
Learn and grow with us! Be part of the SEAOIL Philippines, Inc. family today.
Seaoil

Philippines
Permanent
Full-time