Assistant ManagerPoplar Homes

Assistant Manager will report to Company's Director Of Operations or equivalent.
The assistant manager ensures operational excellence by performing managerial tasks. Is a position to fulfill the role of buffer between the upper management and the supervisors & staff. Assistant managers often engage in many of the same activities as their direct reports, leading by example, while providing support and training. The responsibilities of an Assistant Manager include but are not limited to:
DUTIES & RESPONSIBILITIES
- Execute monthly action plans for their respective departments including but not limited to setting monthly targets, establishing processes, strategies
- Document the discussion in Podio - goals set and leaders commitment
- Conduct team leader performance reviews and assess needs
- Able to hold all other operational leads and specialists (agents) accountable for failure to deliver expected functions and responsibilities
- Drives coaching compliance and house rules enforcement and ensure participation in employee engagement activities
- Address operational issues and concerns in a timely fashion including but not limited to timely response in slack/email messages and/or escalations.
- Supervise operations team leads to ensure operational excellence and excellent customer services.
- Educate operations team leads on best practices, company policies, and service excellence standards.
- Develop and maintain operational guidelines for employees following GURU Processes and Guidelines (Team/Company)
- Work with HR and Recruitment in interviewing, training, performance evaluation, promotion, and termination activities.
- Determine staffing requirements and work assignments that the team needs - Manpower, productivity, and efficiency.
- Coordinate with Director with different operational matters
- Evaluate current operational processes and recommend improvements
- Work with management to identify ways to improve our processes and produce better results.
- Identify and address problems and opportunities for the company.
- Process Revamp and Dev Sync ups
- Monitor performance and report on progress
- Adhere to department policies and procedures
QUALIFICATIONS
Ability to multitask and juggle several responsibilities simultaneously
- Strong written and verbal communication skills
- Good attention to detail and organizational skills
- 5+ years senior leadership role in the appropriate field
- Superior knowledge of multiple operational functions and principles
About Poplar Homes
Poplar Homes is a fast-growing Silicon Valley proptech company founded in 2014. The company is a tech-enabled property manager for residential homes and apartments. It provides full-service leasing and property management, from finding a home to fixing something when it breaks. With over 5,000 doors under management, Poplar is one of the top 50 largest property managers in the US and currently services 10 major metro markets across 5 states: CA, WA, NV, CO, and TX.
Poplar Homes

Philippines
Permanent
Full-time