Assistant Manager - trainingTeknowiz

Domain - Insurance
Location - Alabang
Shift - Dayshift
Target Start Date - ASAPQualifications
Amenable to Work Onsite at our Alabang Site
\With at least 2 years' experience in managing a training team, preferably in a BPO setup
Completed at least 2nd year college
Good oral and written communication skills
Experience in both process training and foundation skills/communication skills training
Must have experience handling Property and Casualty Insurance account.
Other Details
Facilitate new hire training for Pre-process and/or Process Training batches.
Create, organize, plan, and deliver various forms of onboarding, orientation, and training for employees
Create and/or acquire training procedure manuals, guides, and course materials.
Conduct TNA for BAU Refreshers
Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
Evaluate program effectiveness through assessments, surveys, and feedback.
Conduct coaching and feedback for teams assigned on the floor
Conduct Train-the-Trainer Programs for new trainers/ capability upliftment training for existing trainers
Teknowiz

Alabang, Muntinlupa City
Permanent
Full-time