Assistant Manager-business process & service excellence -quality excellenceEXL Service

Job Description:
Ensure Timely Incubation of QCAs in allocated Processes and ensuring QC deliverables (Evaluations, reporting, feedback, reporting etc.) targets are met
Assist in set up Quality Compliance function for business processes in coordination with Operations and/or migrations team
Timely and accurate reporting of the internal rating on the SLA parameters and Quality performance
Work closely with Customer Experience team to drive improvement C-Sat and soft skills
Actively work with GB/BB to identify improvement areas and/or in improvement projects on initiatives like AIM
Train/Mentor QCAs on Quality Tools and concepts (QPE Orientation, Quality Core Skills training)
Responsibilities:
Proven leadership skills
Ability to develop and motivate a team
Ability to communicate effectively to a variety of audiences
Ability to provide and support a vision and direction
Ability to work in a continually challenging environment
Understanding of end-to-end processes and appreciation of critical parameters
Knowledge of MS Office - Excel, PowerPoint, Word
Good written and verbal communication skills
Good leadership skills
About Us:EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit .EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL's Human Resources team, as well as our hiring managers.
EXL Service

Philippines
Permanent
Full-time