asia ms - ms105 - Admin AssistantSirva

Admin Associate
SIRVA BGRS is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With SIRVA BGRS locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support. By leveraging our global network, we deliver a superior experience that only a "one-stop shop" can provide. We're a team that works globally to provide the best service locally - a company that is everything you need, everywhere you need it!
We are now seeking applicants to join our Customer Experience team. This opportunity has become available as we grow our team to support continued business growth & client expansion across the APAC region.
Why work for SIRVA BGRS?
Being an international brand with a cross-regional structure your career opportunities could be endless!
SIRVA BGRS has invested in benefits to its employees across health & wellbeing and financial rewards including an HMO. We are proud to support a flexible hybrid way of working supported by our Work from Home and Core Flex Hours policy - trust & communication is key to this model and encourages all employees to discuss with their People leaders what works best for you and them.
About the role:
The Admin Associate supports the International Move Consultant (IMC). The Admin Associate is responsible for administrative duties, communication with SIRVA's suppliers, and other assigned duties, on all files in an IMC's caseload. The Admin Associate has minimal contact with clients and relocating employees, but extensive contact with service providers and internal resources. The Admin Associate must have experience working in a fast-paced office environment and meeting deadlines associated with multiple tasks. The Admin Associate must be able to gain an understanding of all aspects of clients' international policy and programs as well as a general understanding of all international services.
Some day-to-day duties included, but is limited to:
· Open files, research/select/place referrals with appropriate suppliers.
· Pro-active management of and communications to suppliers for updates and required information as necessary.
· Responsible for updating system data with information provided by suppliers, IMC, clients, and directly from the assignees.
· Answer phones, provide back-up to Move Managers and other Admin Associates, and manage daily mail and email requests and other correspondence.
· Other responsibilities as necessary to support Move Manager, client-specific tasks, and other customer demands.
The ideal candidate will ideally have the following skill set to succeed in this position:
1. Minimum 1 year of direct relocation experience is preferred, or at least 3 years of related customer service experience
2. Previous international or intercultural experience
3. Excellent written and verbal communication skills. Secondary language skills are a plus
4. Proficient in MS Office programs
5. Must be detail-oriented
6. Excellent communication skills
7. Ability to work successfully in a team environment
8. Must be able to manage deadlines and multi-task in a fast-paced office environment
If you feel you're the right fit for this position please follow the APPLY function.
SIRVA Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (SIRVA, Team Relocations, Allied, northAmerican, & SMARTBOX) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a "one-stop shop" can provide. We're a team that works globally to provide the best service locally - a company that is everything you need, everywhere you need it. For more information please visit .
SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!
At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at and let us know the nature of your request and your contact information.
Other details
Pay Type Salary
Philippines
SIRVA

Philippines
Permanent
Full-time