area Service center managerJTC Group of Companies

JOB DESCRIPTION
Customer Service Operation Management
Daily Open Call Analysis for Mobile, TV, LAPTOP and Accessories
Listen and Resolve Customer complaints, Sales team Feedback, DBR feedback and ensure highest level of satisfaction for all;
Meet organization goals (TAT, BR, Satisfaction, Inventory Accuracy)
Monitor CSR, Technician & Storekeeper daily task after sales deportment to meet organization goals;
Visit dealer, Sales team to ensure Zero after sales complaint
Service Center Income & Expense Management
Service Asset Management
Ensuring Smooth Recovery Process of DOA, Defective PCBA, Defective Parts from Service Center
Reduce NFF for UW parts consumption
Repair Skill Enhancement of Technician
Download new product Information to Technician
Provide repair Skill know-How to repair technician
Arrange Trainings for new product Bulleting
Customer Service Performance Management
Root Cause Analysis of Customer-Service -Performance parameters and corrective action planning, implementation and control
To report quality failures with respect to the company's products to the quality control team for immediate corrective actions
Identify and resolve gaps in customer service (impacting customer TAT, Service Cost, Repair Quality)
Job Type: Full-time
JOB QUALIFICATION
At least 1-2 years experience in Service Center
OTHER JOB REQUIREMENTS
Education
Bachelor's Degree / College Degree
Field of study
Business Studies/Administration/Management
Specialization
Others
JOB BENEFITS
Others
Communication Skills