Appointment Administrator - night shiftOrigo BPO
Workplace: Pampanga
Salary: ₱ 22,000.00 monthly
Work form: Full time
Posting Date: 08/11/2025
Deadline: 30/10/2020
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Description
The Appointment Administrator is required to determine the nature of each call in the first instance and action appropriately to ensure the smooth operation for each clinic. The following are the responsibilities for the role: phone handling, appointment setting or calendar management, data entry, customer and patient advocacy and process improvement
Key Responsibilities:
• Manage incoming calls to book appointments or generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet customer service team sales targets and call handling quotas
• Provide appropriate solutions and alternatives, follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
Skills and Qualifications:
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 3
Language(s): English
Availability for travel: No
Availability for change of residence: No
The Appointment Administrator is required to determine the nature of each call in the first instance and action appropriately to ensure the smooth operation for each clinic. The following are the responsibilities for the role: phone handling, appointment setting or calendar management, data entry, customer and patient advocacy and process improvement
Key Responsibilities:
• Manage incoming calls to book appointments or generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet customer service team sales targets and call handling quotas
• Provide appropriate solutions and alternatives, follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
Skills and Qualifications:
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 3
Language(s): English
Availability for travel: No
Availability for change of residence: No
Other Info
₱ 22,000.00 monthly · Pampanga, Central Luzon · Today, 08:03 AM (updated)
Work type
Full Time
Work type
Full Time
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Origo BPO
About the company
Origo BPO jobs
Pampanga, Central Luzon · Today, 08:33 AM (updated)
Position Appointment Administrator - night shift recruited by the company Origo BPO at Pampanga, Joboko automatically collects the salary of ₱ 22,000.00 monthly, finds more jobs on Appointment Administrator - night shift or Origo BPO company in the links above