Apply Quality Analyst Supervisor - earn 35k a MonthNeksJob Philippines

Description
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Job Description
*at least 1 year CSR/TSR BPO experience
*At least 1-2 year(s) experienced being a Quality Analyst SUPERVISOR in a BPO setting
*Identify major areas of quality based opportunities, use root cause analysis to drill down to actual cause,
then disseminate information effectively and implement change improvement
*Maintain and perform analysis of daily, weekly, monthly QA based production reporting and individual variance tracking
*Verify team attendance daily and confirm analyst\'s hours in the QA attendance tracker
*Facilitation of internal and client-driven calibrations while maintaining variance reporting and complete summarization of calibrations
*In-depth familiarization of QA guidelines and perform updates based on calibration directives
*Ability to analyze and solve complex QA issues then effectively disseminate and act upon the information
*Willing to work a flexible schedule if necessary and maintain optimal scheduling assignment of team members
*Strong communication skills (verbal and written communications)
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Availability for travel: No
Availability for change of residence: No

₱ 35,000.00 monthly ·  Baguio City, Cordillera Admin. Region ·  Today, 07:00 PM (updated)
Work type
Full Time