apply now / Customer Service Representative - telecommunications account t57NeksJob Philippines

Offer description
₱ 22,300.00 (monthly) Permanent contract Full Time
As a Customer Service Representative for the Telecommunications Account, you will be responsible for providing exceptional customer service to subscribers of a telecommunications company. You will respond to customer inquiries via phone, email, and chat, providing technical support and troubleshooting assistance, handling billing inquiries, and general customer service.
Key Responsibilities:
• Respond to customer inquiries via phone, email, and chat
• Provide technical support and troubleshooting assistance for telecommunications products and services
• Handle billing inquiries and facilitate refunds and cancellations
• Resolve customer complaints and disputes
• Monitor and report on customer feedback and concerns
• Identify opportunities for improving the customer experience and provide suggestions to management
Qualifications:
• At least have 1-3 months CCE
• Amenable to work on site
• Good to excellent communication skill
• Applicants must be 18 years old
• Applicants is a high school graduate(old curriculum)/ senior high school graduate(new curriculum)
• Good computer navigational skills on multiple systems
Perks:
• A competitive salary package
• Exciting performance bonuses
• Generous referral incentives
• With HMO
• An inspiring and fun work environment with endless career advancement opportunities
Requirements
Minimum education level: Senior high school
Language(s): English
Knowledge: Customer service, Customer Support, Technology
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