Job Description:
- Responsible for direct supervision of 15-18 agents
- Responsible for the attainment of client set goals, efficiency targets and overall team performance
- Performs consistent and effective coaching sessions to address performance gaps
- Analyzes agents performance and develops action plan to bridge gaps
- Conducts regular performance management to improve challenged members of the team
Required Skills:
- GDS Experience (Global Distribution System) - 1 year Sabre experience
- Candidates must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate or Bachelor's/College Degree in any field.
- Open to shifting, flexible in terms of work hours, and working on holidays
- Strong performance management background
- Excellent coaching skills
- Can work under extreme pressure
- Possess above average English written and verbal communication skills
- With demonstrable track record in achieving targets and improving agent performance
- Service and customer-focused
- Strong analytical skills; very detail-oriented
- Strong decision-making and problem-solving skills
- Knowledgeable in call center tools and processes
Please email your resume to *****@neksjob.com with the position as the subject line.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): English
Knowledge: Customer service, Team management, Customer Support
Availability for travel: Yes
Availability for change of residence: Yes
People with disabilities: Yes
Other Info
Submit profile
NeksJob Philippines
About the company
NeksJob Philippines jobs
₱ 15,000.00 monthly · Batanes, Cagayan Valley · 14 September (updated)
We're Hiring Full-Time ESL Teachers. Apply now and be part of our growing team!
EV English Language Academy
Cebu, Cebu₱15,000 - 25,000 per month
Customer Service Representative for Easy Account! Apply Now!!
Work Avenue and Business Solutions Inc.
Cebu, Cebu₱14,000 - 22,000 per month
Apply now as a CSR Voice/Non-Voice Account! Earn up to 25k | Fresh Graduates are welcome to apply!
The Hird Corp.
Cebu, Cebu₱16,000 - 25,000 per month
CSR - At least HS/SHS Grad. | Apply Now! No Experience Needed!
Work Avenue and Business Solutions Inc.
Cebu, Cebu₱14,000 - 20,000 per month
Mass Hiring!! CSR for Travel Account | No Experience Needed!
Work Avenue and Business Solutions Inc.
Cebu, Cebu₱18,000 - 25,000 per month
Mass Hiring!!! Healthcare Agents open for SHS/HS Grads and Freshers! Apply Now!!!
Work Avenue and Business Solutions Inc.
Cebu, Cebu₱15,000 - 20,000 per month
Financial Agents | No Experience Required | Apply Now!!!
Work Avenue and Business Solutions Inc.
Cebu, Cebu₱15,000 - 20,000 per month
Now Hiring!!! High Prio Banking (With/Without Experience) Apply Now!!
Work Avenue and Business Solutions Inc.
Cebu, Cebu₱15,000 - 20,000 per month
Apply now as a CSR | WFH upon regularization! | Earn 22k starting pay
Author Solutions Philippines Inc.
Cebu, CebuAgreement
About the company
NeksJob Philippines jobs
₱ 15,000.00 monthly · Batanes, Cagayan Valley · 14 September (updated)