Application Support specialistease solutions Pte Ltd

Analyse and troubleshoot daily incidents and queries which are generated by users from a range of different applications.
Provide detailed problem analysis, resolutions, or workarounds by following existing support workflows, protocol and procedures which are established in the support teams.
Collaborate with global support teams for technical consultancy on a regular basis.
Review current processes and workflow to identify opportunities for continuous improvements.
Ensure that new processes and remediation are documented comprehensively and communicated to the respective team members.
Perform the role of an application administrator for specific tasks and systems within the support domain.
Administer and maintain the knowledge base articles and FAQ for respective applications.
Requirements
Candidates should have the following qualifications and competencies;
A degree/diploma in IT or related engineering discipline.
Good knowledge of system administration (Linux and Windows system).
Preferably with 1 or 2 years of experience working with the ITSM framework (tier support).
Very good communication skills in English (both written and spoken).
Effective interpersonal skills coupled with a positive work attitude.
A team player and proactive in identifying areas of improvements within the internal support domain.
Basic knowledge of data base query language (SQL).
Preferably expert skills in one of the following working areas:
Software Versioning (e.g. Git, Gerrit, Bitbucket)
Continuous Integration (e.g. Jenkins, Bamboo)
Change Management (e.g. JIRA)
Requirements Management (e.g. Doors, Jama)
Test & Verification Management (e.g. HP ALM)
Test Automation (e.g. Selenium, HP UFT)
Benefits
Training & Development
Paid Time Off
Flexible Working Time
Medical
ease solutions Pte Ltd

Cebu City, Cebu
Permanent
Full-time