Application Support manager (hybrid)Sprout Solutions

DIRECTLY REPORTS TO: Chief Technology Officer of Engineering MAIN AREA OF RESPONSIBILITY: The Application Support Manager will be responsible for handling the overall management of PRODUCTION SUPPORT for Sprouts client facing products and its related applications as well IT support for internal stakeholders. He/She will lead a dedicated team that is responsible for providing fast response and recovery for application/batch-related incidents, as well as operational support requests in accordance with established SLAs. He/She will provide oversight on closing of application post release issues and fixes as it is funneled in through our delivery team. Review systems and platforms to introduce new processes and improvement initiatives or new technologies to optimize and make our systems stable. He/She will also lead the team to perform daily system hygiene and proactive monitoring of key system processes such as the number of users, transaction volume, and concurrent connections/threads. Handles the business and operational efficiency of his team. TASKS: Develop, implement, and maintain procedures on application support services with proper documentation. Monitor incidents to the team to ensure it is addressed within the agreed SLA. Work with systems delivery team and business for priority fixes/releases. Conduct process assessment to identify possible failure points and provide improvement. Maximizes usage of Resource Plans, Budget and Manages resources of the team Monitor application defects and program fixes released. Work closely with the IT Infra team for the smooth operation of shared systems infrastructure. Perform proactive monitoring of critical processes and system parameter adjustments based on volume projections across all platforms. Coordinate with product delivery teams and external vendors for timely resolution of reported production issues and post mortem Root Cause Analysis discussions. Provide timely reports on ongoing issues, closed incidents, and identified problematic trends Maintain application BCP/DR procedure is up-to-date. Conduct DR/BCP simulations as per plan and schedule. Prepare and provide necessary DR/BCP documentation to Audit or BCP Teams. Manages and supervises subordinates in accomplishing objectives and quality of work and performs coaching and regular 1:1 with all members of your team. QUALIFICATIONS | COMPETENCIES: Graduate of Bachelor's Degree in Computer Science, Information Technology, Engineering, or other related courses. Certification in relevant IT/PM-related subjects will be an advantage At least 8 years of I.T. & Application support experience, including people management. Understanding of IT Infrastructure, Networking, IT Security and Cloud will be an advantage. Knowledgeable in Software Quality Assurance and Scaled Agile Framework preferred but not required. Self-starter, disciplined-coder, responsible and agile Critical thinker and Problem-solver. Excellent verbal and written communication skills Sprout Solutions provides equal Opportunity Employment and Welcomes applications from all sectors of the society. Discrimination on the basis of race, religion, age, nationality, ethnicity, gender, citizenship, civil partnership status, or any other grounds as protected by law. Disclaimer Before we proceed with your application, this is to confirm that you voluntarily give your consent to the following: I intend to apply for a position with Sprout Solutions Inc. I voluntarily sent my Resume/CV to Sprout Solutions Inc. I agree to give my consent to my personal and sensitive Information for facilitating my application with Sprout Solutions Inc., In accordance with I agree to be contacted by Sprout Solutions Inc. and its 3rd Party Reference provider for the purpose of processing my Job Application. Powered by JazzHR 2B5JhdUR2b
foundit

Philippines
Permanent
Full-time