Application Support Analyst (Pooling Only)Telus
Workplace: Pasig
Salary: Agreement
Work form: Full time
Posting Date: 09/11/2025
Deadline: 25/09/2020
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Description and Requirements
Responsibilities:
Provide Tier2 operational support for a range of critical applications
Perform problem identification and analysis to resolve incidents quickly and effectively. Investigates and coordinates successful resolution and closure of incidents.
Assists with root cause analysis of major incidents
Respond to escalations received from any team on application issues and problems. Resolution expected within the contracted Service Levels for all client supported apps.
Liaise with other support groups to ensure problems are resolved within SLA
Interact with various internal/external IT support groups under Development and Operations to troubleshoot complex problems
Identifies recurring technical issues and provides feedback to come up with a permanent fix
Participates in various Teams and Project meetings. Expected to receive, understand and execute on assigned tasks.
Required to readily learn new skills and consider new ways to address and resolve problems.
Required to plan appropriate execution of own tasks so that time is effectively used and progress can be monitored.
Assist with the creation and maintenance of client-specific documentation in support of a standard operating environment. Contribute to the ongoing improvement of Application Support initiatives.
Qualifications:
Excellent English communication skills
Has good analytical and decision-making skills
Ability to multi-task and can handle stress well
Experience in third-party/client communication is an advantage
Must be amenable to work in shifting schedules and 24/7 on-call support
Technical Qualifications:
SQL - preferably Oracle, Unix platforms, Microsoft Office
Experience/knowledge in the following are preferred:
· BMC Remedy
· Java / JavaScript
· Weblogic
· Sharepoint
· HTML
· AMDOCS
· HP SiteScope / Business Availability Center (BAC)
Familiarity with Incident, Problem, and Change Management (ITIL) concepts
Explore the possibilities at TELUS International. We love to see you grow and develop both personally and professionally. Find jobs that match your skills to build a career that excites you. Join our Talent Community to receive Newsletters and jobs alerts based on your profile and interests. Come learn how!
Telus
Responsibilities:
Provide Tier2 operational support for a range of critical applications
Perform problem identification and analysis to resolve incidents quickly and effectively. Investigates and coordinates successful resolution and closure of incidents.
Assists with root cause analysis of major incidents
Respond to escalations received from any team on application issues and problems. Resolution expected within the contracted Service Levels for all client supported apps.
Liaise with other support groups to ensure problems are resolved within SLA
Interact with various internal/external IT support groups under Development and Operations to troubleshoot complex problems
Identifies recurring technical issues and provides feedback to come up with a permanent fix
Participates in various Teams and Project meetings. Expected to receive, understand and execute on assigned tasks.
Required to readily learn new skills and consider new ways to address and resolve problems.
Required to plan appropriate execution of own tasks so that time is effectively used and progress can be monitored.
Assist with the creation and maintenance of client-specific documentation in support of a standard operating environment. Contribute to the ongoing improvement of Application Support initiatives.
Qualifications:
Excellent English communication skills
Has good analytical and decision-making skills
Ability to multi-task and can handle stress well
Experience in third-party/client communication is an advantage
Must be amenable to work in shifting schedules and 24/7 on-call support
Technical Qualifications:
SQL - preferably Oracle, Unix platforms, Microsoft Office
Experience/knowledge in the following are preferred:
· BMC Remedy
· Java / JavaScript
· Weblogic
· Sharepoint
· HTML
· AMDOCS
· HP SiteScope / Business Availability Center (BAC)
Familiarity with Incident, Problem, and Change Management (ITIL) concepts
Explore the possibilities at TELUS International. We love to see you grow and develop both personally and professionally. Find jobs that match your skills to build a career that excites you. Join our Talent Community to receive Newsletters and jobs alerts based on your profile and interests. Come learn how!
Telus
Other Info
Ortigas Center, Pasig City
Permanent
Full-time
Permanent
Full-time
Submit profile
Telus
About the company
Position Application Support Analyst (Pooling Only) recruited by the company Telus at Pasig, Joboko automatically collects the salary of , finds more jobs on Application Support Analyst (Pooling Only) or Telus company in the links above
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