application CoordinatorManulife - Agnes Yung

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description The Op Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our employees with the resources they need to succeed and for the future of our business, which is why we need you. What motivates you? You obsess about customers, listen, engage and act for their benefit You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes You thrive in teams, and enjoy getting things done together You take ownership and build solutions, focusing on what matters You do what is right, work with integrity and speak up You share your humanity, helping us build a diverse and inclusive work environment for everyone We are looking for someone with: Bachelor's Degree (4 year program) Undergraduate, at least 2nd Year College level and 2 years BPO experience Sound product/industry knowledge Excellent communication skills, both verbal and written Ability to handle stress with very demanding clients. Ability to build and maintain positive relationships with external and internal clients Excellent organizational and prioritization skills. Technical competence to navigate through insurance terms and medical references. Ability to work independently and/or as a team. Critical attention to detail for functions such as entering, verifying and comparing data. Excellent ability to handle multiple tasks and prioritize appropriately. Willing to render overtime and report during weekends or holidays as needed Willing to accept additional challenges and new assignments Must be able to work on rotating shifts Nice to Haves: Preferably Business course or Admin related courses Knowledge in MS Office Applications (Word, Excel, PowerPoint) Strong technical, analytical, organizational, and problem-solving skills High level of accuracy, attention to detail and ability to exercise flexibility and judgment On the job you will: Responsible for the timely and accurate review of insurance cases involving replacements and/or 1035 exchanges Reviews basic to complex cases to ensure all requirements are met including Federal, State and SEC guidelines Does outbound calls to Life Insurance carriers in North America to follow up requests for replacements coming to JH Reviews a list of 1035-in requests and identifies the appropriate person to contact to verify funds sent to Manulife Financial/John Hancock Enters the information provided by the 1035 carriers into the Siebel system which includes reminders to follow-up requirements within the recommended timeline Updates Siebel/EDGE in a timely manner to be used by various teams or people associated with the case to ensure funds are received by Manulife Financial Our commitment to you Our mission; to be a part of making Decisions Easier and Lives Better A leadership team dedicated to your growth and success A bold ambition and set of goals to be a leader in driving transformation in our industry Our best. Every day. Learn more about opportunities with us at jobs.manulife.com If you are ready to unleash your potential, it's time to start your career with Manulife/John Hancock. About Manulife Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2020, we had more than 37,000 employees, over 118,000 agents, and thousands of distribution partners, serving over 30 million customers. As of December 31, 2020, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, and in the previous 12 months we made $31.6 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
Monster

Philippines
Permanent
Full-time