application AnalystUniversity of Santo Tomas

Job Responsibilities: * Develop and implement initiatives to improve customer services. * Analyze and summarize customer issues in order to prepare appropriate solutions/clarifications to respond to customers. * Evaluate and prioritize custo Job Responsibilities: Develop and implement initiatives to improve customer services. Analyze and summarize customer issues in order to prepare appropriate solutions/clarifications to respond to customers. Evaluate and prioritize customer inquiries to better serve customers. Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc. Maintain history records and related problem documentation for future reference. Maintain relationships with other internal departments as well as client base to improve business performance. Conduct training to customers and internal staff on company products and services. Respond to customer inquiries by directing them to websites, FAQs, appropriate personnel, etc. when needed. Take ownership of customer issues in order to follow up on outstanding requests and escalate issues when necessary. Maintain the internal and external customer databases. Analyze customer issues so as to develop tools and processes to increase customer satisfaction. Maintain up-to-date knowledge of customer business areas. Maintain broad knowledge about the company's products and services.
Monster

Philippines
₱168,000-240,000 per year
Permanent
Full-time